---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Jeopardy Management roles and personas

# Jeopardy Management roles and personas {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 5, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn more about how the roles and personas in Order Management may change by adopting Jeopardy Management.

## Roles in Jeopardy Management {#jeopardy-management-roles__section_jgy_z34_cyb}

The following table lists the roles and personas in Order Management when Jeopardy Management is enabled.
{#jeopardy-management-roles__table_lpc_kj4_cyb__entry__3}

| Persona | Responsibilities | Role |
|-|-|-|
| System administrator | * Configures fulfillment flows for Jeopardy Management. * Configures all jeopardy-related decision table rule sets that define jeopardy fulfillment policies. * Configures service level agreements (SLA) definitions for tasks. * Reviews and updates existing workflows and adds jeopardy actions when updates are required. * Reviews and updates jeopardy decision tables. {#jeopardy-management-roles__ul_zx1_lgp_cyb} | admin |
| Order fulfillment manager | * Reviews order jeopardy data for order impacts. * Assigns task jeopardy priorities to appropriate skilled agent for resolution. * Tracks and monitors timely fulfillment of customer order using jeopardy information. * Proactively mitigates jeopardy risks. * Escalates order jeopardy-related issues as needed. {#jeopardy-management-roles__ul_yfj_xk4_cyb} | sn_ind_tmt_orm.order_fulfilment_manager |
| Order fulfillment agent | * Tracks, monitors, and reviews order task progressions for jeopardy data and proactively acts on potential jeopardy-related issues. * Escalates jeopardy issues as appropriate to fulfillment managers. {#jeopardy-management-roles__ul_tk5_hgp_cyb} | sn_ind_tmt_orm.order_fulfilment_agent |
| Service order manager | * Reviews service order jeopardy data for potential service order impacts. * Assigns task jeopardy priorities to appropriate skilled agent for resolution. * Tracks and monitors timely fulfillment of customer orders by leveraging jeopardy information. * Proactively mitigates jeopardy risks. * Escalates jeopardy-related issues as needed. {#jeopardy-management-roles__ul_olr_yfp_cyb} | sn_ind_tmt_orm.service_order_manager |
| Service order agent | * Tracks, monitors, and reviews order task progressions for jeopardy data. * Escalates order jeopardy impacts to the fulfillment manager. {#jeopardy-management-roles__ul_hcn_4fp_cyb} | sn_ind_tmt_orm.service_order_agent |
[Table 1. Personas and roles in Jeopardy Management]

{#jeopardy-management-roles__table_lpc_kj4_cyb}