---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Exporting and importing product catalog entities

# Exporting and importing product catalog entities {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a product catalog admin, you can both export and import product catalog entities between ServiceNow instances. For example, you can promote catalog entities from a non-production instance to a production instance. Each process involves a separate set of steps.

## Overview {#export-import-product-catalog-entities__section_qth_55b_q1c}

You choose the product catalog entities to be exported. However, after you export your product catalog entities, certain base entities must be imported first to your target instance, such as characteristics, characteristic options, template, and Unit of Measure (UOM), since they're referenced by product offerings, product specifications, and service specifications. For this reason, import certain product catalog entities to your target instance in the following order:

1. Import the exported base entities.
2. Import the product offering catalog if you're exporting product offerings.
3. Import product offerings and product specifications.
{#export-import-product-catalog-entities__ol_il3_ddg_q1c}

## Export and import process {#export-import-product-catalog-entities__section_il1_d2g_q1c}

Follow these steps to export and import product catalog entities.{#export-import-product-catalog-entities__table_bdg_5pt_m1c__entry__2}

| Step | Description |
|-|-|
| [Export product catalog entities](https://servicenow-prod.fluidtopics.net/SKZMYU~M3_rxX82L~U6f9Q "Export product catalog entities as a JSON file and save the file to your local download directory so that it can be imported to another ServiceNow instance.") | Export product catalog entities from one instance to another. The entities are exported as JSON and are downloaded to your local download directory. |
| [View export job status](https://servicenow-prod.fluidtopics.net/ig9zJPj7t8enLZva~B~h8g "Check the status of an export job for product catalog or pricing entities to see if it's in progress or completed.") | Check the state of the export job. |
| [Import product catalog entities](https://servicenow-prod.fluidtopics.net/9PMsmBfjGgN4Z2hEgRHOOg "Import product catalog entities by using the ServiceNow Platform import function.") | Import product entities exported as JSON files to another instance. |
| [View import job status](https://servicenow-prod.fluidtopics.net/PgYge326neM9qeVNL281Ew "Check the status of an import job for product catalog or pricing entities.") | Check the state of the import job. |
[Table 1. Export and import product catalog steps]

{#export-import-product-catalog-entities__table_bdg_5pt_m1c}  
Note:  
Your system administrator must [add the Code field values to your main product catalog entities](https://servicenow-prod.fluidtopics.net/5F~qUf9TTmhK8UNGfMxYzA "Add the Code field values for the main product catalog entities. The system uses this field to determine whether the Code field values for an export catalog entity are to be inserted or updated in the target instance.") on your source and target instances if they weren't added after upgrading to the Washington DC release.