---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Setting conditions for enabling email access

# Setting conditions for enabling email access in Lead-to-Cash Process Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Sales process managers must be granted access to compose emails for the sales entity records that are monitored within a sales process record.  
Sales process managers can compose and send emails related to a sales process record by default. Enable sales process managers to compose emails for the related sales entities by setting the value of the email_client dictionary attribute to true and using either of the following methods:

* Grant the sales process manager write access to the child entity. For more information, see [Enable the email client for a table](https://www.servicenow.com/docs/access?context=enable-email-client&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).
* Set the value of the glide.email_client.check_write_access system property to false to override checking whether the user has write access to the child entity.  
  Note:  
  The glide.email_client.check_write_access system property isn't supported on Xanadu and Yokohama Glide versions. If you're using these Glide versions, then you must grant your users write access to the child entity.
{#enabling-email-l2c-process-management__ul_wwh_ky2_bgc}
**Related tasks**   

* [View and send emails in Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/mhaBpMjWeQ2M3_9RvQS7Ww "View consolidated emails for all hard-linked entities monitored within a sales process record and compose emails from the sales process dashboard.")  
**Related topics**   

* [Email client](https://www.servicenow.com/docs/access?context=c_EnableTheEmailClient&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)