---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configuring Service Exchange Order Management for Providers

# Configuring Service Exchange Order Management for Providers {#ariaid-title1}

* Release version: Xanadu
* 
* Updated September 6, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Configure the Service Exchange Order Management for Providers application, which enables providers to use Order Management to create and fulfill product orders over Service Exchange. Providers publish the product offerings and service specifications as remote catalog items so that consumers can order from the Service Catalog on their own instance.

## Configuration overview {#configuring-sb-om__section_d4v_wbt_j1c}

Follow these tasks to set up the Service Exchange Order Management for Providers application, which uses Order Management to create product offerings and service specifications and publish them in your ServiceNow provider instance as remote record producers. Service Bridge admins can then activate these remote record producers to make the products and services available from the Service Catalog on consumer instances. {#configuring-sb-om__table_n2l_dcy_qxb__entry__3}

| Configuration step | Description | Role |
|-|-|-|
| [Install Service Exchange for Providers](https://www.servicenow.com/docs/access?context=install-service-bridge-v2-provider&version=xanadu&pubname=xanadu-service-exchange&ft:locale=en-US) | Install the Service Exchange for Providers application from the ServiceNow Store. For more information on configuring this application, see [Installing and configuring Service Exchange for Providers](https://www.servicenow.com/docs/access?context=service-bridge-v2-configure-provider&version=xanadu&pubname=xanadu-service-exchange&ft:locale=en-US). | Admin |
| [Install Service Exchange for Consumers](https://www.servicenow.com/docs/access?context=install-service-bridge-v2-customer&version=xanadu&pubname=xanadu-service-exchange&ft:locale=en-US) | Install theService Exchange for Consumers application from the ServiceNow Store. For details on configuring this application, see [Installing and configuring Service Exchange for Consumers](https://www.servicenow.com/docs/access?context=service-bridge-v2-install&version=xanadu&pubname=xanadu-service-exchange&ft:locale=en-US). | Admin |
| [Install Service Exchange Order Management for Providers](https://servicenow-prod.fluidtopics.net/7TYt3EsVR36O61HBXt60yQ "You can install the Service Exchange Order Management for Providers application (sn_sb_pro) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they're not already installed.") | Install the Service Exchange Order Management for Providers application from the ServiceNow Store. | Admin |
| [Create a product offering for a remote catalog item](https://servicenow-prod.fluidtopics.net/a~K7CvzrNjnTTXro29P23g "Create a product offering in a Service Exchange provider instance. When you publish the product offering, a remote record producer is created for the remote catalog item.") | In the provider instance, create the product offerings to be added as remote catalog items to the service catalog for your consumers. | Product catalog admin or manager |
| [Create a service specification for a remote catalog item](https://servicenow-prod.fluidtopics.net/ATvBslvFwIfrYr2LvrZ2Yw "Create a service specification on a Service Exchange provider instance. When you publish the service specification, a remote record producer creates the remote catalog item for the service specification.") | In the provider instance, create the service specification for a service to be added as a remote catalog item to the service catalog for your consumers. | Product catalog admin or manager |
| [Associate consumer criteria to a remote record producer](https://servicenow-prod.fluidtopics.net/XSZJJkMhKDe~hS_8e9xnUg "In the provider instance, associate the appropriate consumer criteria to the remote record producer created for a remote catalog item. The consumer criteria determines which consumers are entitled to the catalog item. Service Exchange automatically generates the entitlement records that are replicated to eligible consumer instances.") | In the provider instance, review the remote record producer and associate the customer criteria that entitles the catalog item for eligible Service Exchange consumers. | Service Exchange provider admin |
| [Activate the remote record producer](https://servicenow-prod.fluidtopics.net/xIiq0LIXaBnREd7qUYg6Zg "Activate the remote record producer in a Service Exchange consumer instance.") | In the consumer instance, activate entitlements for the remote record producers. | Service Exchange consumer admin |
| [Retire a remote catalog item](https://servicenow-prod.fluidtopics.net/f7GoQ~Kmyingxt~LxEi_lQ "Retire a product offering or service specification used in a remote catalog, which automatically retires the corresponding remote record producer. When the remote record producer is retired, the remote catalog item is removed automatically from the service catalog on the consumer instance.") | Retire a product offering or service specification used in a remote catalog, which automatically retires the corresponding remote record producer and removes the item from the service catalog on the consumer instance. | Product catalog admin or manager |
[Table 1. Setting up the Service Exchange Order Management for Providers application]

{#configuring-sb-om__table_n2l_dcy_qxb}