---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configuring automatic creation of work orders

# Configuring automatic creation of work orders {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

You can enable automatic creation of work orders from Order Management for Telecommunications, Media, and Technology to Field Service Management. Work orders are created for domain orders and order tasks. To configure the automatic creation of work orders, configure the decision tables in the decision builder.

Customer orders have multiple order line items that have multiple domain orders, such as product orders, service orders, resource orders, and order tasks. For automatic creation of work orders for a domain order, the conditions are
specified in the Work Order Policy for Domain Order decision table. For the automatic creation of work orders for order tasks, the conditions are defined in the Work Order Policy for Order Task decision table.

After an order is approved by the manager, a work order is automatically created if the conditions that are defined in the decision builder are met. If required, the manager can also select Create Work Order to
create a work order manually. The work order template in the decision table pre-populates the fields of the automatically created work order.

## Configure work order creation for a domain order {#ariaid-title2}

Add a condition in the decision tree for automatic creation of work orders for domain order. The conditions are specified in the Work Order Policy for Domain Order decision table.

### Before you begin

Role required: admin

### About this task

Customer Orders have multiple order line items that have multiple domain orders, such as product orders, service orders, resource orders, and order tasks. For automatic creation of work orders for a domain order, the
conditions are specified in the Work Order Policy for Domain Order decision table. For conditions not defined in the decision table, the manager can select Create Work Order to create a work
order manually. The work order template in the decision table pre-populates the fields of the automatically created work
order.

### Procedure

1. Navigate to AllDecision Builder.  
   You can view all the decision tables.
2. Select the Work Order Policy for Domain Order decision table.
3. In the Specification column of the conditions section, select the service package to set a condition.
4. Select an action from the Domain Order Action list.
5. Select a template for the condition in the WO Template column.
6. Select Save.

### Result

A condition is added in the decision table. If this condition in the decision table is met, a work order is automatically created for a domain order.
For more information on decision tables, see [Use decision tables](https://www.servicenow.com/docs/access?context=use-decision-tables&version=xanadu&pubname=xanadu-build-workflows&ft:locale=en-US).

## Configure work order creation for order task {#ariaid-title3}

Add a condition in the decision tree for automatic creation of work orders for order tasks. The conditions are specified in the Work Order Policy for Order Task decision table.

### Before you begin

Role required: Administrator

### About this task

For the automatic creation of work orders for order tasks, the conditions are defined in the Work Order Policy for Order Task decision table. After an order is approved by the manager, a work order is automatically
created if the conditions are met that are defined in the decision builder.

### Procedure

1. Navigate to AllDecision Builder.  
   You can view all the decision tables.
2. Select the Work Order Policy for Order Task decision table.
3. In the Specification column of the conditions section, select the service package to set a condition.
4. Select Add for Domain Order Action.
5. Select a Request type for the order task in the Request Type column.
6. Select a template for the service package in the WO Template column.
7. Select Save.

### Result

A condition is added in the decision table. If this condition in the decision tree is met, a work order is automatically created for an order task. For information, see [Decision Builder user interface](https://www.servicenow.com/docs/access?context=decision-builder-user-interface&version=xanadu&pubname=xanadu-build-workflows&ft:locale=en-US).

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