---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Add characteristic and characteristic options to a product offering

# Add characteristic and characteristic options to a product offering {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add characteristic and characteristic options to an existing product offering using the Product Offering Characteristic tab in Sales Customer Relationship Management.

## Before you begin

Role required: sn_prd_pm_product_catalog_admin and sn_prd_pm_product_catalog_manager

## About this task

There are a number of ways to create characteristic and characteristic options. The following procedure lets you add characteristics to product offerings that already exist but have not been published.

## Procedure

1. In the CSM Configurable Workspace, select the List ![]() view.
2. Navigate to OfferingsProduct Offerings and select the product offering that you're working with.
3. In the Product Offering Characteristics tab, select New.
4. In the form, fill in the fields.  
   {#add-characteristics-to-product-offering__table_m5z_prp_g1c__entry__2}

   | Field | Description |
   |-|-|
   | Characteristic | Product offering characteristic. Select an existing characteristic. Select New to create a characteristic. |
   | Characteristic option | Characteristic option for the product offering. Select an existing characteristic option or select New to create options. |
   | Characteristic type | Option that lets you select a characteristic type. |
   | Product offering | Name of the product offering. |
   | Order | Numerical order for the options. Options designated with the number 1 appear first in the order. |
   | Mandatory | Option indicating that the characteristic option is required to complete the order. |
   | Default | Option indicating this characteristic option is the default choice. |
   | Customer input required | Option indicating that consumer input is required for the product option. |
   [Table 1. Product Offering Characteristic form]

   {#add-characteristics-to-product-offering__table_m5z_prp_g1c}
5. Select Save.  
   The product offering characteristic is added to the product offering. Select the characteristic in the Product Offering Characteristics tab to make further changes.
{#add-characteristics-to-product-offering__steps_d11_2p3_n1c}

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