---
sourceDocument: Xanadu Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/mobile

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Request offline mode

# Request offline mode {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To activate this feature, request activation of the SG Offline support plugin (com.glide.sg.offline).

## Before you begin

Note:  
Offline mode is supported on on-premise instances.

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#sg-request-work-offline__navigate-plugins}
{#sg-request-work-offline__navigate-plugins}
2. On the All Applications page, select Request Plugin to open the Activate Plugin form on Now Support.  
   {#sg-request-work-offline__request-plugin}
{#sg-request-work-offline__request-plugin}
3. On Now Support, select the link to access the Now Support Service Portal Service Catalog.  
   {#sg-request-work-offline__redirect-hi}
{#sg-request-work-offline__redirect-hi}
4. Select your instance.
5. Select Actions \> Activate Plugin.
6. On the Activate Plugin form, provide the following information.  
   {#sg-request-work-offline__table_awx_bhf_ygb__entry__2}{#sg-request-work-offline__p_ub1_nfg_h1c}{#sg-request-work-offline__p_vb1_nfg_h1c}{#sg-request-work-offline__p_yb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Instance on which to activate the plugin. |
   | Which plugin would you like to activate | Name of the plugin to activate.{#sg-request-work-offline__p_wb1_nfg_h1c} Note: If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | The date and time to activate the plugin.{#sg-request-work-offline__p_zb1_nfg_h1c} Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field. |
   [Table 1. Activate Plugin form]

   {#sg-request-work-offline__table_awx_bhf_ygb}  
   For example, see the following form to activate the CSM Workspace plugin on an
   instance named My Instance.{#sg-request-work-offline__p_bc1_nfg_h1c}
   Figure 1. Activate Plugin form {#sg-request-work-offline__request-form}
{#sg-request-work-offline__request-form}
7. Select Submit.  
   For additional details about requesting a plugin, see [Requesting a Plugin from the Service Catalog
   \[KB0751715\] article in the Now Support
   Knowledge Base.](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751715) {#sg-request-work-offline__submit-request}
{#sg-request-work-offline__submit-request}{#sg-request-work-offline__steps_rfx_bf1_2t}
**Related topics**   

* [List of plugins (Xanadu)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)

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