---
sourceDocument: Xanadu Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/mobile

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Mobile security practices

# Mobile security practices {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Mobile security practices include mobile-specific system properties, attachment control,
password reinforcement, security patching, and controlling shared data.
* **[Security controls](https://servicenow-prod.fluidtopics.net/~0Ujgqsq5QOiAr0haHuj4g)**   
  Configure security controls to restrict copy/paste, enforce PIN, or block attachment functionality.
* **[Security patching](https://servicenow-prod.fluidtopics.net/xiFf2GZJXWMTSfriVPjhpg)**   
  In the event a security patch is needed, the mobile development team aligns with standard SDLC properties in order to patch.
* **[User data collection](https://servicenow-prod.fluidtopics.net/KtKQ~fT6JwCrL1ajJNXxfw)**   
  ServiceNow mobile apps do not specifically collect any user data.
* **[Shared data](https://servicenow-prod.fluidtopics.net/0AgM_vgu4mmpBL5c62uOng)**   
  ServiceNow mobile apps communicate with a third party software for app crash reporting. No customer information is shared.
* **[Incident reporting](https://servicenow-prod.fluidtopics.net/i0DGYe_oa3pVaaCDAOf~AQ)**   
  ServiceNow mobile app issues should be reported through the standard support channels. You can report incidents by contacting Customer Service and Support.