---
sourceDocument: Xanadu Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/manufacturing

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Manufacturing Commercial Operations Exception and Dispute Management

# Manufacturing Commercial Operations Exception and Dispute Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 16, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Automate the order exceptions and invoice disputes management processes with Exception and Dispute Management for Manufacturing Commercial Operations.  
With Exception and Dispute Management for Manufacturing Commercial Operations, manufacturers can:

* Unify related issues and effectively track the status with case lines on a single case.
* Capture order change requests and invoice disputes efficiently via omni-channels.
* Prioritize and accelerate issue resolution for the most important eligible customer orders.
* Automatically identify discrepancies and improve agent productivity with guided recommendations.
* Collaborate with internal teams to resolve issues faster.
{#manufacturing-edm-exploring__ul_ekn_zb1_hdc}