---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Troubleshoot a Now Assist skill

# Troubleshoot a Now Assist skill {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 26, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Run diagnostics for a skill on the Now Assist Admin console and get information about the status of your skill configuration.

## Before you begin

Role required: sn_generative_ai.nsa_admin

## About this task

Certain skills have diagnostic scripts that you can run from the Now Assist Admin console. These diagnostic scripts check for successful skill execution and setup of the underlying [capability definitions](https://servicenow-prod.fluidtopics.net/N894dOBmhQkDMzH72sFGVQ "Reference topics provide information about Generative AI Controller flow actions, tables, and properties."). If you have made a copy of a skill, you won't be able to run diagnostics on the skill copy.

## Procedure

1. Navigate to AllNow Assist AdminFeatures.  
   If you're already in the Now Assist Admin console, select the Now Assist Features tab.
2. In the navigation pane, select the workflow of the skill that you want to troubleshoot, such as Technology or Customer.
3. On the feature card that contains the skill you want to troubleshoot, select View details.
4. In the All available skills or Active skills section, select the more options icon ![More options icon.]() next to the skill that you want to make a copy of and select Run diagnostics.  
   If you don't see the Run diagnostics option, there's no diagnostic script for that skill.
5. After the diagnostics are complete, review the results of each test.  

## What to do next

If you have identified any problems with your skill configuration, you can [edit the skill](https://servicenow-prod.fluidtopics.net/ZVOj1nzWLlYmNacqmvDt~A "Edit the configuration of a Now Assist skill to choose the inputs or triggers and the display location of the skill output.") from the Now Assist Admin console.

If editing the skill doesn't solve the issue, you can [contact ServiceNow Support](http://www.servicenow.com/support/contact-support.html) for additional help.

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