---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Suggest survey responses

# Platform Suggest survey responses agentic workflow {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 7, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Platform Suggest survey responses AI agents agentic workflow to assist requesters in filling out surveys for their requests.

## Suggest survey responses overview

The Suggest survey responses agentic workflow can help simplify and increase survey responses. Many requesters end up not filling out surveys after requests have been fulfilled, and this agentic workflow helps them to make informed
decisions to answer survey questions quickly.

The agentic workflow is activated when an incident closes. When a user is assigned a survey after an incident is closed, they will receive an email with AI-suggested answers to their survey. They then have the option to accept the
AI-generated answers for the survey with a link at the bottom of the email. They can also choose to fill out the survey manually.

The agents, tools, and triggers that are associated with the suggest survey responses agentic workflow are provided by Now Assist applications. You can [activate the agentic workflow template](https://servicenow-prod.fluidtopics.net/niwr6UQ8bPftMjxAG1qJQg "Activate triggers and change display settings for agentic workflows in AI Agent Studio that come installed with Now Assist applications.") by making triggers active and setting the display settings to include the Now Assist panel. If you want to change this agentic workflow's instructions, you must [duplicate it](https://servicenow-prod.fluidtopics.net/sH6xk0HZh9ekmDh8fvYdXQ "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows."), adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow instead.

## Prerequisites and set up

To access this workflow, you must have Now Assist for Platform installed on your instance, which you can get if you install any other Now Assist application, such as Now Assist for IT Service Management (ITSM).

You must have an email configuration for sending surveys to users. For more information, see [Survey trigger conditions](https://www.servicenow.com/docs/access?context=c_TriggerConditions&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).

## AI agents used in the Suggest survey responses agentic workflow

{#survey-suggest__entry__2}

| AI agent name | AI agent description |
|-|-|
| Survey filling answer suggester | Suggests answers to questions based on record details. |
| Survey filling data collector | Collects the data related to the record and the survey questions to collect feedback. |
[Table 1. AI agents names and descriptions in the Suggest survey responses agentic workflow]

## Other Platform agentic workflows

For more information on other agentic workflows that are associated with the Platform workflow, see [Platform agentic workflows](https://servicenow-prod.fluidtopics.net/5XKpZAAz7p_mjG8x~zEn1g "You can use the available Now Assist AI agents Platform agentic workflows to achieve business outcomes with self-executing autonomous AI agents.").