--- sourceDocument: Xanadu Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Now Assist agentic workflows # Now Assist agentic workflows {#ariaid-title1} * Release version: Xanadu * * Updated February 4, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read You can customize Now Assist AI agents agentic workflows to meet the needs of your users in different workflows. For example, you can use agentic AI to help resolve tasks, execute routine but variable procedures, and investigate root causes or analytical trends. ## Agentic workflows overview {#sn-aia-use-cases-list__section_lrx_m4n_g2c} Agentic workflows use multiple AI agents to achieve specific outcomes. Different workflows offer different available tasks. Many agentic workflow templates are available for you to activate, duplicate, or customize. For more information, see [Activate an agentic workflow template](https://servicenow-prod.fluidtopics.net/niwr6UQ8bPftMjxAG1qJQg "Activate triggers and change display settings for agentic workflows in AI Agent Studio that come installed with Now Assist applications.") and [Duplicate an agentic workflow](https://servicenow-prod.fluidtopics.net/sH6xk0HZh9ekmDh8fvYdXQ "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows."). ## Workflow and product agentic workflows The following table describes the available AI agents agentic workflows that are included in Now Assist applications. {#sn-aia-use-cases-list__table_tw1_t4n_g2c__entry__2} | Product | Available agentic workflows | |-|-| | [Now Assist for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) | * [Create configuration item](https://www.servicenow.com/docs/access?context=na-cmdb-awf-ci-creator&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) * [Provide advice on CMDB governance](https://www.servicenow.com/docs/access?context=na-cmdb-awf-governance&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) * [Search CMDB](https://www.servicenow.com/docs/access?context=na-cmdb-awf-search&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) | | [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) | Manage contract repository | | [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) | Triage cases | | [Now Assist for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=xanadu&pubname=xanadu-application-portfolio-management&ft:locale=en-US) | Generate enterprise architecture diagram | | [Now Assist for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=xanadu&pubname=xanadu-it-asset-management&ft:locale=en-US) | Help manage hardware asset requests | | [Now Assist for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=xanadu&pubname=xanadu-it-asset-management&ft:locale=en-US) | Help manage hardware asset requests | | [Now Assist for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) | Create actions for safety incidents | | [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) | * Resolve noncritical HR cases * Resolve policy | | [Now Assist for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) | * [Analyze alert impact](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) * [Triage and analyze alerts](https://www.servicenow.com/docs/access?context=itom-alert-triage-agentic-workflow&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) | | [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) | * [Generate change request plans](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-change-planner-usecase&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) * [Generate post incident reviews](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-mim-usecase&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) * [Investigate and resolve ITSM incidents](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-incident-resolver-workflow&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) * [Manage Microsoft 365 group members](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-O365-groupmembers-workflow&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) * [Notify users with Twilio](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-twilio-text-usecase&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) * [Triage and categorize ITSM incidents](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-catincidents-usecase&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) {#sn-aia-use-cases-list__ul_wzp_r5k_m2c} | | [Now Assist for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) | Triage legal requests | | [Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) | * [Close security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-close-incident-usecase&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) * [Resolve security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) | | [Now Assist for Strategic Portfolio Management (SPM)](https://www.servicenow.com/docs/access?context=now-assist-spm&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) | [Monitor project tasks](https://www.servicenow.com/docs/access?context=na-spm-task-monitoring-usecase&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) | | [Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US) | * [Analyze risks and recommend solutions](https://www.servicenow.com/docs/access?context=now-assist-tmt-resolve-risk&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US) * [Monitor engagement health](https://www.servicenow.com/docs/access?context=now-assist-tmt-monitor-health&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US) * [Test and repair telecom service issues](https://www.servicenow.com/docs/access?context=service-problem-testing-repair-tmt&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US) | | [Now Assist for Vulnerability Response](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) | * [Assess your exposure to vulnerabilities](https://www.servicenow.com/docs/access?context=assess-exposure-vr-aiagent&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) * [Analyze vulnerability remediation status](https://www.servicenow.com/docs/access?context=sla-targets-vr-aiagent&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) | | [Now Assist for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) | Help manage workplace reservations | | [Now Assist Platform](https://servicenow-prod.fluidtopics.net/oIXIYrHGcrBR2uyHjFR~ug "The ServiceNow Now Assist AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.") | * [Analyze incident trends](https://servicenow-prod.fluidtopics.net/NYKBoz3KzHBcVaKkHmkjxg "Use the Platform Analyze incident trends AI agents agentic workflow to detect recurring incident patterns so that you can flag and resolve them before they escalate.") * [Classify tasks](https://servicenow-prod.fluidtopics.net/58CANIkhePicoYUd4JCfNQ "Use the Platform Classify tasks AI agents agentic workflow to gather relevant information about tasks automatically and make decisions about priorities and assignments.") * [Generate resolution plans](https://servicenow-prod.fluidtopics.net/ktZzqgVixJIkGOdVG3h2Zg "Use the Platform Generate resolution plans AI agents agentic workflow to fetch task record details, generate resolution summary steps, and update comments or work notes.") * [Identify ways to improve services](https://servicenow-prod.fluidtopics.net/br4pnarnN4bcE6POcHTnWQ "Use the Platform Identify ways to improve services AI agents agentic workflow to continuously analyze feedback, performance metrics, and historical trends that identify areas for service improvement.") * [Investigate IT problems](https://servicenow-prod.fluidtopics.net/MzLAyu5M1p7DZCdM_mxpaw "Use the Platform Investigate IT problem AI agents agentic workflow to perform root cause and risk assessments so that you can create an actionable resolution plan for a problem.") * [Process emails for tasks](https://servicenow-prod.fluidtopics.net/fyHkccQhhZTze62M3Kl~cQ "Use the Platform Process emails for tasks AI agents agentic workflow to process incoming emails and convert them to actionable tasks.") * [Suggest survey responses](https://servicenow-prod.fluidtopics.net/6Y1BPmw~AInlBOpXmeIQIQ "Use the Platform Suggest survey responses AI agents agentic workflow to assist requesters in filling out surveys for their requests.") | [Table 1. Available agentic workflows by product] {#sn-aia-use-cases-list__table_tw1_t4n_g2c}