---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Identify ways to improve services

# Platform Identify ways to improve services agentic workflow {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 7, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Platform Identify ways to improve services AI agents agentic workflow to continuously analyze feedback, performance metrics, and historical trends that identify areas for service improvement.

## Identify ways to improve services overview

The Identify ways to improve services agentic workflow can help optimize service delivery and customer satisfaction by analyzing feedback, metrics, and trends to provide actionable process improvement recommendations.

The agents, tools, and triggers that are associated with the Identify ways to improve services agentic workflow are provided by the Now Assist applications. You can [activate the agentic workflow template](https://servicenow-prod.fluidtopics.net/niwr6UQ8bPftMjxAG1qJQg "Activate triggers and change display settings for agentic workflows in AI Agent Studio that come installed with Now Assist applications.") by making triggers active and setting the display settings to include the Now Assist panel. If you want to change this agentic workflow's instructions, you must [duplicate it](https://servicenow-prod.fluidtopics.net/sH6xk0HZh9ekmDh8fvYdXQ "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows."), adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow instead.

## Prerequisites and set up

To access this workflow, you must have Now Assist for Platform installed on your instance, which you can get if you install any other Now Assist application, such as Now Assist for IT Service Management (ITSM).

## Sample utterance

After the workflow has been activated in AI Agent Studio, enter <kbd class="ph userinput">suggest improvements to continuous service improving</kbd> or similar phrases in the Now Assist panel to trigger the workflow. You can also run this workflow on the Testing page of AI Agent Studio with the same utterance in the Task field if you have the sn.aia_admin role.

## AI agents used in the Identify ways to improve services agentic workflow

{#service-improvement__entry__2}

| AI agent name | AI agent description |
|-|-|
| Survey requirement collector | Acquires and validates the user survey data to ensure an accurate and seamless data handoff for subsequent analysis. |
| Survey analyzer | Collects and structures the survey data with metrics, trends, and recommendation insights. |
[Table 1. AI agents names and descriptions in the Identify ways to improve services agentic workflow]

## Other Platform agentic workflows

For more information on the other agentic workflows that are associated with the Platform workflow, see [Platform agentic workflows](https://servicenow-prod.fluidtopics.net/5XKpZAAz7p_mjG8x~zEn1g "You can use the available Now Assist AI agents Platform agentic workflows to achieve business outcomes with self-executing autonomous AI agents.").