---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Generate resolution plans

# Platform Generate resolution plans agentic workflow {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 7, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use the Platform Generate resolution plans AI agents agentic workflow to fetch task record details, generate resolution summary steps, and update comments or work notes.

## Generate resolution plans overview

The Generate resolution plans agentic workflow can help resolve tasks by collecting record details and generating resolution summaries that can be added to comments or work notes. Due to the dynamic nature of AI agents, this agentic
workflow can be used for tasks that require complex logic even when provided with minimal details.

The agents, tools, and triggers that are associated with the Generate resolution plans agentic workflow are provided by Now Assist applications. You can [activate the agentic workflow template](https://servicenow-prod.fluidtopics.net/niwr6UQ8bPftMjxAG1qJQg "Activate triggers and change display settings for agentic workflows in AI Agent Studio that come installed with Now Assist applications.") by making triggers active and setting the display settings to include the Now Assist panel. If you want to change this agentic workflow's instructions, you must [duplicate it](https://servicenow-prod.fluidtopics.net/sH6xk0HZh9ekmDh8fvYdXQ "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows."), adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow instead.

## Prerequisites and set up

To access this workflow, you must have Now Assist for Platform installed on your instance, which you can get if you install any other Now Assist application, such as Now Assist for IT Service Management (ITSM).

For this agentic workflow to behave as expected, you must also configure Group Action Framework (GAF). See [Set up AI Search for Group Action Framework](https://servicenow-prod.fluidtopics.net/3B38jEktWmJFuUnVMJ10lA "Configure AI Search to enable Group Action Framework (GAF) to improve quality and consistency of agentic AI and Now Assist generative AI on the Now Platform.") and [Configure Group Action Framework](https://servicenow-prod.fluidtopics.net/xIHvuO67FwKyMHDL2qTm9w "Set up Group Action Framework (GAF) to improve the response quality, recall speed, and consistency of AI agents.") for more information on getting started with GAF.

## Sample utterance

After the workflow has been activated in AI Agent Studio, enter these or similar phrases in the Now Assist panel to trigger the workflow. You must have the sn.now_assist_panel_user role to run the workflow. You can also run this workflow on the Testing page of AI Agent Studio with the same utterance in the Task field if you have the sn.aia_admin role.

* Generate resolution plan for INC0001
* Create detailed resolution steps for INC0001
* Resolve INC0001

## AI agents used in the Generate resolution plans agentic workflow

{#resolve-requests__entry__2}

| AI agent name | AI agent description |
|-|-|
| Next best action recommendation AI agent | Identifies the steps for resolving tasks by referencing the similar task details and reviewing knowledge articles. |
| Record management AI agent | Fetches, creates, and updates record actions with the provided record details. |
| Web research and recommendation AI agent | Analyzes problems and generates resolution steps using web search tools. |
[Table 1. AI agents names and descriptions in the Generate resolution plans agentic workflow]

## Other Platform agentic workflows

For more information on other agentic workflows associated with the Platform workflow, see [Platform agentic workflows](https://servicenow-prod.fluidtopics.net/5XKpZAAz7p_mjG8x~zEn1g "You can use the available Now Assist AI agents Platform agentic workflows to achieve business outcomes with self-executing autonomous AI agents.").