---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Resolve an incident

# Resolve an incident {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Help your live agents resolve an incident faster with Now Assist
AI agents by using the Now Assist panel.

## Before you begin

Role required: none

## Procedure

1. Navigate to AllIncidentsAssigned to you and open an incident that you would like to resolve.  
   When you open an incident, the Now Assist application checks if a plan is available by using AI agents and displays the Now Assist has a plan for solving INCXXXXXXX. Open Now Assist Panel to view the plan. message in a banner.  
   Note:  
   You can select the banner and directly go to the conversation on the Now Assist panel to complete the task.
2. Open the Now Assist panel by using the Now Assist ![Now Assist icon.]() icon.  
   Now Assist provides the resolution steps for the incident.
3. On the Now Assist panel, enter <kbd class="ph userinput">Yes</kbd>.  
   When the live agent enters <kbd class="ph userinput">Yes</kbd>, they can proceed with the execution plan that is proposed by the Now Assist AI agents. The live agent checks the conversation and adds further inputs, if needed, to resolve the incident.

*[\>]: and then