---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Platform agentic workflows

# Platform agentic workflows {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 7, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can use the available Now Assist
AI agents Platform agentic workflows to achieve business outcomes with self-executing autonomous AI agents.

Use the following agentic workflows that are available with ServiceNow AI Platform.
{#platform-use-cases__entry__3}

| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| Analyze incident trends | Detects recurring patterns, predicts disruptions, and enables proactive resolutions. | Incident trends analyzer |
| Classify tasks | Triages tasks by updating fields, evaluating sentiment, and summarizing. | * Record management AI agent * Record field value prediction AI agent |
| Generate resolution plans | Analyzes tasks, generates resolution summaries, and updates comments or work notes. | * Next best action recommendation AI agent * Record management AI agent * Web research and recommendation AI agent |
| Identify ways to improve services | Analyzes feedback, trends, and metrics and provides recommendations to help optimize processes. | * Survey requirement collector * Survey analyzer |
| Investigate IT problems | Provides insights from incident or problem details. | Problem investigator |
| Process emails for tasks | Processes emails and converts them to tasks. | * Record management AI agent * Email action and information AI agent * Email to new Task Creation * Email on Existing Parent Lead |
| Suggest survey responses | Suggests answers for survey questions. | * Survey filling answer suggester * Survey filling data collector |
[Table 1. Available agentic workflows for Platform]

Important:  
By default, all agentic workflows and AI agent records are read only.

To run the AI agents autonomously, you must either [activate the agentic workflow template](https://servicenow-prod.fluidtopics.net/niwr6UQ8bPftMjxAG1qJQg "Activate triggers and change display settings for agentic workflows in AI Agent Studio that come installed with Now Assist applications.") or [duplicate the agentic workflow](https://servicenow-prod.fluidtopics.net/sH6xk0HZh9ekmDh8fvYdXQ "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows."), and then proceed with the following steps:

* Activate the agentic workflow.
* Activate all agents within the agentic workflow.
* Activate the trigger to invoke the agentic workflow automatically. If you prefer to invoke it manually, activating the trigger isn't necessary.
{#platform-use-cases__ul_cgc_ffk_h2c}

## Tools mapped to AI agents in agentic workflows

To find the tools mapped to AI agents used in the agentic workflows, you can perform the following steps:

* Navigate to AllAI Agent StudioCreate and manage
* In the Agentic workflows tab, select the agentic workflow.
* In the Describe and connect step of the guided setup, select the AI agent you want to see the tools for.
* Go to the Add tools and information step.
* Review the tools mapped to the AI agent.
* Repeat for all AI agents in the agentic workflow.
* **[Platform Analyze incident trends agentic workflow](https://servicenow-prod.fluidtopics.net/NYKBoz3KzHBcVaKkHmkjxg)**   
  Use the Platform Analyze incident trends AI agents agentic workflow to detect recurring incident patterns so that you can flag and resolve them before they escalate.
* **[Platform Classify tasks agentic workflow](https://servicenow-prod.fluidtopics.net/58CANIkhePicoYUd4JCfNQ)**   
  Use the Platform Classify tasks AI agents agentic workflow to gather relevant information about tasks automatically and make decisions about priorities and assignments.
* **[Platform Generate resolution plans agentic workflow](https://servicenow-prod.fluidtopics.net/ktZzqgVixJIkGOdVG3h2Zg)**   
  Use the Platform Generate resolution plans AI agents agentic workflow to fetch task record details, generate resolution summary steps, and update comments or work notes.
* **[Platform Identify ways to improve services agentic workflow](https://servicenow-prod.fluidtopics.net/br4pnarnN4bcE6POcHTnWQ)**   
  Use the Platform Identify ways to improve services AI agents agentic workflow to continuously analyze feedback, performance metrics, and historical trends that identify areas for service improvement.
* **[Platform Investigate IT problems agentic workflow](https://servicenow-prod.fluidtopics.net/MzLAyu5M1p7DZCdM_mxpaw)**   
  Use the Platform Investigate IT problem AI agents agentic workflow to perform root cause and risk assessments so that you can create an actionable resolution plan for a problem.
* **[Platform Process emails for tasks agentic workflow](https://servicenow-prod.fluidtopics.net/fyHkccQhhZTze62M3Kl~cQ)**   
  Use the Platform Process emails for tasks AI agents agentic workflow to process incoming emails and convert them to actionable tasks.
* **[Platform Suggest survey responses agentic workflow](https://servicenow-prod.fluidtopics.net/6Y1BPmw~AInlBOpXmeIQIQ)**   
  Use the Platform Suggest survey responses AI agents agentic workflow to assist requesters in filling out surveys for their requests.

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