--- sourceDocument: Xanadu Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Now Assist skills # Now Assist skills {#ariaid-title1} * Release version: Xanadu * * Updated October 15, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows. The following sections describe the available Now Assist skills. {#now-assist-skills__table_yz3_mqd_dbc__entry__3} | Workflow | Product | Available skills | |-|-|-| | Technology | [Now Assist for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) | * [Configuration item (CI) summarization](https://servicenow-prod.fluidtopics.net/KRUvCrZX4HLGRlyccbwdAQ "Configuration items (CIs) are a central element in numerous features such as Incident Management and Event Management, and they are associated with the respective incidents and alerts. This skill gathers all of those incidents, alerts, security vulnerabilities, and associated records into a single summary.") * [Manage duplicate configuration items (CIs)](https://servicenow-prod.fluidtopics.net/O31wMOXHpsBbNRQ3z7qHjg "Use Now Assist to review de-duplication tasks, create de-duplication templates, assign tasks to templates, and run the templates. In every step and choice that you make, the manage duplication CIs skill directs you to the next step according to your selection.") {#now-assist-skills__ul_rjk_133_vcc} | | Technology | [Now Assist for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) | * [Alert analysis](https://servicenow-prod.fluidtopics.net/ZglPwBJS_pQMRxksb6fsgQ "Use this skill to provide simplified generative AI alert analyses for the ServiceNow Event Management application.") * [Alert investigation](https://servicenow-prod.fluidtopics.net/Zkmlr0N2zZTb6lsTCZDGqg "This skill enables Now Assist to investigate past related incidents.") {#now-assist-skills__ul_w12_4fw_gdc} | | Technology | [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) | * [Change request risk explanation](https://servicenow-prod.fluidtopics.net/Lm0eKpta2ksSooaijVZZ4g "Use this skill to show the explanation of the calculated risk rating for a change request.") * [Change request summarization](https://servicenow-prod.fluidtopics.net/_rge1TUcrZW4wy2BZi6ptw "Use the change request summarization skill to quickly capture important details of the change request, including the current status.") * [Chat reply recommendation](https://servicenow-prod.fluidtopics.net/mhkUkbEpl6OrPhwEHXIoWw "Generate a reply based on the context of the chat conversation using Now Assist. Chat reply recommendations provide agents with quick replies to common questions.") * [Chat summarization](https://servicenow-prod.fluidtopics.net/Zsg5zMSH7ATkF_CG0PZBdg "You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.") * [Incident assist](https://servicenow-prod.fluidtopics.net/deEBsuDBYBwdNkycf9B0iQ "Use this conversational skill to obtain common incident-related information within the incident record by asking questions in the Now Assist panel.") * [Incident summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [KB generation](https://servicenow-prod.fluidtopics.net/_CSz4yfJG8Svh8O92KusJg "You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.") * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") * [Sidebar discussion summarization](https://servicenow-prod.fluidtopics.net/7HER7YUHFWubkP8E26dRQg "Generate a summary of Sidebar discussions between agents, requesters, and subject matter experts using the Sidebar discussion summarization skill.") {#now-assist-skills__ul_cww_g3y_tbc} | | Technology | [Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) | * [Post incident analysis](https://servicenow-prod.fluidtopics.net/K6JvtIWmAhHWM79uZNnqSA "Generate a post-incident analysis that includes a root cause analysis, impact assessment, and lessons learned within the workflow of closing a security incident.") * [Security incident recommended actions](https://servicenow-prod.fluidtopics.net/3tWlqKgg_4WLybccm5wr_w "View generated remediation steps that might solve security incidents without having to check multiple sources for information.") * [Security incident summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") * [Correlation insights](https://www.servicenow.com/docs/access?context=generate-correlation-insights-now-assist-for-security&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) {#now-assist-skills__ul_kdl_bbh_ccc} | | Technology | [Service Graph Connectors](https://www.servicenow.com/docs/access?context=cmdb-sgc-available&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) | [Service Graph Connector diagnosis](https://servicenow-prod.fluidtopics.net/fx~WLt6qkeJdmHoTS0y1qg "Use this skill to diagnose a failed import set that is associated with a Service Graph Connector. Now Assist returns a summary of the errors with the recommendations to resolve the issues.") | | Technology | [Now Assist for Strategic Portfolio Management (SPM)](https://www.servicenow.com/docs/access?context=now-assist-spm&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) | * [Email project summary](https://servicenow-prod.fluidtopics.net/CBw_LMWAPzWMH34hPMjF~A "Schedule the project summary emails to help Project Managers track key elements such as milestones, resource assignments, tasks, financials, RIDAC (Risk, Issue, Decision, Action, Change request), and overall project metrics.") * [Feedback summarization](https://servicenow-prod.fluidtopics.net/Na4m1idF0tgZWIVhpTp_kA "Summarize one or multiple feedbacks received using the feedback summarization or multi feedback summarization that is generated by Now Assist. By reading a feedback summary, your product managers can get enough details to improve the product features, usability, and performance.") * [Multi feedback summarization](https://servicenow-prod.fluidtopics.net/Na4m1idF0tgZWIVhpTp_kA "Summarize one or multiple feedbacks received using the feedback summarization or multi feedback summarization that is generated by Now Assist. By reading a feedback summary, your product managers can get enough details to improve the product features, usability, and performance.") * [Project Gen AI docs](https://servicenow-prod.fluidtopics.net/qG1hX3aeTS0k5ZR4FNt1ig "Summarize content in documents using Gen AI Docs that is generated by Now Assist. By reading a document summary, you can get enough details to improve the features, usability, and performance of a product or project.") * [Planning item Gen AI docs](https://servicenow-prod.fluidtopics.net/qG1hX3aeTS0k5ZR4FNt1ig "Summarize content in documents using Gen AI Docs that is generated by Now Assist. By reading a document summary, you can get enough details to improve the features, usability, and performance of a product or project.") * [EAP teams Gen AI docs](https://servicenow-prod.fluidtopics.net/qG1hX3aeTS0k5ZR4FNt1ig "Summarize content in documents using Gen AI Docs that is generated by Now Assist. By reading a document summary, you can get enough details to improve the features, usability, and performance of a product or project.") {#now-assist-skills__ul_cp5_w1h_ccc} | | Customer | [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) | * [Case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Chat reply recommendation](https://servicenow-prod.fluidtopics.net/mhkUkbEpl6OrPhwEHXIoWw "Generate a reply based on the context of the chat conversation using Now Assist. Chat reply recommendations provide agents with quick replies to common questions.") * [Chat summarization](https://servicenow-prod.fluidtopics.net/Zsg5zMSH7ATkF_CG0PZBdg "You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.") * [Email response skill](https://servicenow-prod.fluidtopics.net/Nr3HqqSxBQrKWt~dr4gHFQ "Generate responses for email and suggest templates based on the context of the conversation using Now Assist. This skill can help your agents to draft emails quickly and stay focused.") * [KB generation](https://servicenow-prod.fluidtopics.net/_CSz4yfJG8Svh8O92KusJg "You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.") * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") * [Sidebar discussion summarization](https://servicenow-prod.fluidtopics.net/7HER7YUHFWubkP8E26dRQg "Generate a summary of Sidebar discussions between agents, requesters, and subject matter experts using the Sidebar discussion summarization skill.") * Voice call summarization {#now-assist-skills__ul_osp_thy_tbc} | | Customer | [Now Assist for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=xanadu&pubname=xanadu-field-service-management&ft:locale=en-US) | * [KB generation](https://servicenow-prod.fluidtopics.net/_CSz4yfJG8Svh8O92KusJg "You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.") * [Sidebar discussion summarization](https://servicenow-prod.fluidtopics.net/7HER7YUHFWubkP8E26dRQg "Generate a summary of Sidebar discussions between agents, requesters, and subject matter experts using the Sidebar discussion summarization skill.") * [Work order task closure summarization](https://servicenow-prod.fluidtopics.net/TLv23ITMdTqEubxx9KUQiw "Field service agents can create detailed notes and close work order tasks faster with help from Now Assist.") {#now-assist-skills__ul_l53_yhy_tbc} | | Customer | [Now Assist for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) | * [Claim case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Dispute case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") {#now-assist-skills__ul_m1s_5hy_tbc} | | Customer | [Now Assist for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=xanadu&pubname=xanadu-government-industry&ft:locale=en-US) | * [Chat summarization](https://servicenow-prod.fluidtopics.net/Zsg5zMSH7ATkF_CG0PZBdg "You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.") * [Government case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") {#now-assist-skills__ul_yf1_d33_vcc} | | Customer | [Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US) | * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") * [Service problem case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Test summarization](https://servicenow-prod.fluidtopics.net/_WjFNk5CtjXCo8BsHbPp0Q "Use this skill to create a test run summary after the test is executed. It includes the main points covered during the test execution, including the test output, test interpretation, and other defined test parameters.") {#now-assist-skills__ul_jr1_cll_12c} | | Employee | [Now Assist for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) | [Health and Safety incident summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") | | Employee | [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) | * [Chat summarization](https://servicenow-prod.fluidtopics.net/Zsg5zMSH7ATkF_CG0PZBdg "You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.") * [Sidebar discussion summarization](https://servicenow-prod.fluidtopics.net/7HER7YUHFWubkP8E26dRQg "Generate a summary of Sidebar discussions between agents, requesters, and subject matter experts using the Sidebar discussion summarization skill.") * [Chat reply recommendation](https://servicenow-prod.fluidtopics.net/mhkUkbEpl6OrPhwEHXIoWw "Generate a reply based on the context of the chat conversation using Now Assist. Chat reply recommendations provide agents with quick replies to common questions.") * [KB generation](https://servicenow-prod.fluidtopics.net/_CSz4yfJG8Svh8O92KusJg "You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.") * [Email response skill](https://servicenow-prod.fluidtopics.net/Nr3HqqSxBQrKWt~dr4gHFQ "Generate responses for email and suggest templates based on the context of the conversation using Now Assist. This skill can help your agents to draft emails quickly and stay focused.") * [Case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") {#now-assist-skills__ul_ok1_lrd_dbc} | | Employee | [Now Assist for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) | * [Legal matter summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Legal request summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") {#now-assist-skills__ul_jnd_tgw_gdc} | | Employee | [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) | * [Contract analysis](https://servicenow-prod.fluidtopics.net/_rBvU1fk_CaN9qhQvDDe7Q "This skill uses generative AI to analyze contracts and identify nonstandard and missing clauses.") * [Contract metadata extraction](https://servicenow-prod.fluidtopics.net/~4~tX3F1JVM3CvbB9Td4NA "Use this Now Assist in Contract Management Pro skill to extract metadata from a signed contract and add the information to the mapped fields in the contract repository. You can review the extracted information and make necessary corrections on the DocIntel viewer.") {#now-assist-skills__ul_uml_y2z_ycc} | | Creator | | * [App generation](https://servicenow-prod.fluidtopics.net/lxJPtlixAjC3lFWKW7SeLA "App generation enables developers to kick start application building through conversation.") * [Catalog item generation](https://servicenow-prod.fluidtopics.net/F0c~Fo4BMd~RUkfJZD0W3w "Use the Catalog item generation skill to create catalog items of your choice using Now Assist.") * [Intelligent code recommendations](https://servicenow-prod.fluidtopics.net/_ztgzaHHskU5mIFQNSRqRA "Code generation is designed to empower developers to write scripts quickly with AI-generated code based on text or code prompts and can improve time to value for applications.") * [Data visualization generation](https://servicenow-prod.fluidtopics.net/SmUyIxpiPDG3z0gvtaemPA "Data visualization generation lets users create Platform Analytics data charts through conversation.") * [Flow generation](https://servicenow-prod.fluidtopics.net/Yluxy64eNHIUs2c9z91qyw "Use the flow generation skill in Workflow Studio to create new flows.") * [Flow recommendations](https://servicenow-prod.fluidtopics.net/yb4FqzZyZqfZD9zyU82EVg "Generative AI recommendations can help you author flows by recommending possible components based on what you've entered.") * [Playbook generation](https://servicenow-prod.fluidtopics.net/mlVEs_nXlO5gIkuDmyJ66g "Now Assist for Creator includes the playbook generation skill. Playbook generation gives generative AI capabilities to playbook authors, who can provide text directions to create a playbook outline with placeholder activities.") * * [Refine content](https://servicenow-prod.fluidtopics.net/~qKKS5mlhA5jdfrIwtvNVA "Use the refine content skill to shorten, elaborate, rephrase, or generate content in the fields by using Now Assist.") * [Spoke generation](https://servicenow-prod.fluidtopics.net/3AE8EiW1uDGP3THSF44Csw "Generate spoke and create actions using Now Assist in Workflow Studio.") * [UI generation](https://servicenow-prod.fluidtopics.net/Tlpind3tDERYwCjegzqvfA "Use this generative AI skill to quickly create experiences by describing what you want using natural language.") {#now-assist-skills__ul_lsx_lrd_dbc} | | Platform | [Now Assist skills in the Platform workflow](https://servicenow-prod.fluidtopics.net/xrE4n6uvEgtuCqqYDQ9veQ "Most Now Assist generative AI products include skills in the Platform workflow, such as product navigation. Some Now Assist products include skills for the conversational user and platform experience, as well as knowledge article recommendations.") Platform | [Now Assist conversational experience](https://servicenow-prod.fluidtopics.net/pvpVt6Ut5Gx8SfOSzb6b3g "Conversational experience generative AI skills can improve the user self-service experience. Platform Now Assist skills generate search summaries, order catalog items from the chat window, and create Virtual Agent topics that use large language model (LLM) topic discovery.") : * [Now Assist Q\&A Genius Results](https://servicenow-prod.fluidtopics.net/PqCPygCFZ9mHFCINIoIJpQ "Use this skill to help users find answers to their questions in a conversational format. Now Assist summarizes the Q&A Genius Result answers with references.") * [Now Assist Multi-Turn Catalog Ordering](https://servicenow-prod.fluidtopics.net/0TGdAFrEN1HGAAwQqAS19g "This skill gives users conversational access to available options in the Service Catalog.") * [Now Assist Topics](https://servicenow-prod.fluidtopics.net/rid_dWee0MQXJqzXX4EBOQ "Use this skill to create Virtual Agent topics that use large language model (LLM) discovery.") * [Subflows and actions](https://servicenow-prod.fluidtopics.net/xDyeb33rL0Y5CUK5EWQ_jQ "Use this skill to create Now Assist topics from Workflow Studio subflows and actions that are conversation-compatible.") {#now-assist-skills__ul_b55_msd_dbc} [Knowledge](https://servicenow-prod.fluidtopics.net/CwE4eQBIiMEWe9yD0WvRGQ "Knowledge generative AI skills on the ServiceNow AI Platform provides recommendations for editing a knowledge article. Once activated, this skill is available on the Now Assist context menu.") : [Knowledge content recommendation](https://servicenow-prod.fluidtopics.net/CwE4eQBIiMEWe9yD0WvRGQ "Knowledge generative AI skills on the ServiceNow AI Platform provides recommendations for editing a knowledge article. Once activated, this skill is available on the Now Assist context menu.") [Platform skills](https://servicenow-prod.fluidtopics.net/8joYUT3LIJVt3Q~gJevqPQ "Now Assist includes special generative AI skills, such as the ability to search for records using plain language, available with the activation of any Now Assist plugin.") : [Navigation](https://servicenow-prod.fluidtopics.net/pgMtUe_kQ57bUzo5oOVMrA "Use the navigation skill in Now Assist to take you where you want to go on the ServiceNow AI Platform.") | | Finance \& Supply Chain | [Now Assist for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US) | [Invoice case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") | | Finance \& Supply Chain | [Now Assist for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US) | [Supplier case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") | | Finance \& Supply Chain | [Now Assist for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US) | [Fulfiller summarization for Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/J~ijdo1nOwJdolM_ytJ~SQ "Summarize requests and their related records to quickly update fulfillers on their progress and open action items.") | [Table 1. Available skills by workflow] {#now-assist-skills__table_yz3_mqd_dbc}