---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Sidebar discussion summarization

# Sidebar discussion summarization {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 15, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Generate a summary of Sidebar discussions between agents, requesters, and subject matter experts using the Sidebar discussion summarization skill.
You can use Sidebar discussion summarization for any task table you've enabled Sidebar on.

Summarizing Sidebar chats integrated with Microsoft Teams is also supported. For more information, see .  
Figure 1. Summarize a Sidebar discussion in Workspace

## Generating a Sidebar discussion summary {#now-assist-sidebar-discussion-summarization__section_r3x_mt3_ccc}

You can generate a chat reply recommendation in the following products.

* 
* [Summarize a Sidebar discussion by using Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm-sidebar-discussion&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
* 
{#now-assist-sidebar-discussion-summarization__ul_llw_h55_wyb}

## Availability {#now-assist-sidebar-discussion-summarization__section_e4p_dcy_tbc}

{#now-assist-sidebar-discussion-summarization__table_r25_vxc_xxdafdaa__entry__2}

| Workflow | Product |
|-|-|
| Technology | [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| Customer | [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) [Now Assist for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=xanadu&pubname=xanadu-field-service-management&ft:locale=en-US) |
| Employee | [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
[Table 1. Now Assist products and workflows]

{#now-assist-sidebar-discussion-summarization__table_r25_vxc_xxdafdaa}