---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Resolution notes generation

# Resolution notes generation {#ariaid-title1}

* Release version: Xanadu
* 
* Updated December 3, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.
Generating the resolution notes creates a condensed version of the incident's resolution notes that are generated by Now Assist. The generated resolution notes can provide information to other agents who might encounter similar interactions.  
Note:  
Now LLM Service is the provider for this Now Assist skill.  
You can use the Now Assist icon to perform these actions:

* Generate resolution notes that are based on the information in the incident.
* Refine the resolution notes by elaborating or shortening them.
{#now-assist-rn-summarization__ul_eh5_wfc_1cc}

Once the resolution notes are generated, they can be posted by the user closing the ticket. When the notes are posted, they are attributed to the user that reviewed and accepted the AI-generated content.

The following examples show Now Assist generated resolution notes in different products.  
Figure 1. Generated resolution notes in Now Assist for CSM  
Figure 2. Generated resolution notes in Now Assist for HRSD  
Figure 3. Generated resolution notes in Now Assist for ITSM  
Figure 4. Generated resolution notes in Now Assist for Security Operations

## Generating resolution notes {#now-assist-rn-summarization__section_tk5_g5c_tyb}

You can generate resolution notes for the following products.

* 
* 
* [Generate the resolution notes for an incident by using Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=resolve-incident-now-assist&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
* [Generate closure notes for a security incident with Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=generate-closure-notes-si-now-assist-sec-incident&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US)
* [Generate the resolution notes for a service problem case using Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-resolution&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US)
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## Availability {#now-assist-rn-summarization__section_rb4_jhd_dbc}

This skill is available in the workflows and products listed below.  
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| Workflow | Product |
|-|-|
| Technology | [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) [Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) |
| Customer | [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) [Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US) |
| Employee | [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
[Table 1. Now Assist products and workflows]

{#now-assist-rn-summarization__table_r25_vxc_dbchhh}