---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Now Assist Multi-Turn Catalog Ordering

# Now Assist Multi-Turn Catalog Ordering {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 23, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This skill gives users conversational access to available options in the Service Catalog.
Users can request an item, such as a mobile phone. The user can then provide more information to refine the search. For example, they may refine their request to a blue 256-GB iPhone. They can even request a new item instead, all in
the same conversation, and the generative AI creates its responses using natural language.  
Figure 1. New email catalog request from the chat window

For more information, see .