---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Incident assist

# Incident assist {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 19, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use this conversational skill to obtain common incident-related information within the incident record by asking questions in the Now Assist panel.
You can ask questions about an incident by using the Now Assist panel in Core UI and Service Operations Workspace for ITSM.

For more information, see [Ask questions about an incident by using the Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-itsm-incident-assist&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US).

## Availability {#now-assist-incident-assist-nap-skill__section_nwh_kxc_lll}

This skill is available in the workflows and products listed below.  
{#now-assist-incident-assist-nap-skill__table_r25_vxc_llll__entry__2}

| Workflow | Product |
|-|-|
| Technology | [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
[Table 1. Now Assist products and workflows]

{#now-assist-incident-assist-nap-skill__table_r25_vxc_llll}