--- sourceDocument: Xanadu Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Now Assist Guardian # Now Assist Guardian {#ariaid-title1} * Release version: Xanadu * * Updated November 19, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Enable Now Assist Guardian, built with Llama 3.1, to monitor and evaluate content created with generative AI to help protect and enhance the user experience. ## Now Assist Guardian Overview Generative AI is an emerging technology. Human interactions are unpredictable, and outputs generated by large language models (LLMs) are probabilistic, which means that they're based on probabilities. Running the same input twice may generate two different outputs. Managing risk is an important element of deciding how you want to implement generative AI on your instances. Now Assist Guardian monitors requests sent to LLMs and their responses to help protect you, your users, and your data. There are three types of content that are monitored for: offensive or harmful content, prompt injection attempts, and filtered subjects. For offensive content and prompt injection attempts, logs are generated if activated, but you can also choose to block the content. When a filter has been activated, detected content that the filter applies to will redirect the user to the Sensitivity Detection: Fallback topic in Virtual Agent. ## Guardrails Offensive content : Due to the probabilistic nature of generative AI, it's possible for an LLM to generate offensive content. If there's offensive content in the input of the request, offensive content can also occur in the response. Examples of offensive content include language that is toxic, defamatory, or fraudulent. Prompt injection : Prompt injection is a type of security attack where bad actors override the normal instructions of an LLM to access restricted information or elicit unexpected behaviors. Prompt injection detection is based on the LLM which has been trained on various types of prompt injection techniques such as role playing, paraphrasing, repetition, instructions to ignore other instructions, persuasion, etc. However, due to the probabilistic nature of the model as well as evolving prompt injection techniques, prompt injection attempts may not be identified by Now Assist Guardian in some cases. Filtered subjects : Certain subjects, such as workplace safety or employee compensation, might not be best suited for generative AI conversations. You can activate filters that detect if these kinds of subjects are included in the conversation so that you can redirect the user to the Sensitivity Detection: Fallback Virtual Agent topic. ## Logging and blocking Now Assist Guardian can monitor requests and can log when these kinds of material are detected. You can access logs from the Now Assist Admin console in the Now Assist Guardian page of the Settings tab. Data included in the logs include information about the request and the conversation that contains the offensive content, including user feedback. Besides logging, you can also choose to block offensive content or prompt injection attempts. If the material is detected and blocking is turned on, you see a standard error message instead of the generated response. The message is a standard error message indicating that the request couldn't be completed, and you don't see what the AI generated. Before deciding to block content, you can monitor logs for some time to determine how prevalent these issues are for you and your use cases. ## Redirection for sensitive filtered topics Once a topic that a filter applies to has been identified, the user is redirected to a different Virtual Agent topic, dependent on the type of filter. Filters for subjects like employee personal issues will redirect to the Sensitivity Detection: Fallback topic. This topic can redirect a user to a live agent or help them create an HR case. ## Now Assist Guardian at runtime All skills that use Now Assist Guardian remove personally identifiable information (PII) before the request reaches the LLM. You can choose what kinds of data are caught. See [Configure sensitive data handling for generative AI](https://servicenow-prod.fluidtopics.net/s6o3jjHodl53nzPa0FDO5Q "Set up and configure how personally identifiable information and other sensitive data is removed from generative AI prompts.") for more information. For conversational skills, semantic search processes requests to determine whether a filter has been detected. If so, the user is redirected to a Virtual Agent topic that asks if they want to make an HR case or speak to a live agent. For catalog item generation and agent skills like summarization and resolution note generation, offensiveness and prompt injection guardrails are run on inputs and outputs of requests. If either is detected, Now Assist Guardian logs the request. If you've chosen to block this content, then a standard error message appears, and the user doesn't see the result of the request. ## Safety Categories {#now-assist-guardian__entry__3} | Category | Category ID | Description | |-|-|-| | Toxic Content | O1 | Should not: Promote hate speech, incite violence like child abuse or bullying or engage in personal attacks or harassment. Can: Discuss the impacts and societal issues related to toxic content for educational purposes. | | Unfair Representation | O2 | Should not: Assist in perpetuating stereotypes or encourage discrimination or bias. Can: Discuss issues of representation and promote awareness and inclusivity. | | Adult Content | O3 | Should not: Display sexually explicit material or content inappropriate for minors including pornography, erotic chat and sexual activity. Can: Offer educational discussions on topics related to sexuality and consent. | | Erosion of Trust in Public Information | O4 | Should not: Spread misinformation or disinformation undermining public trust such as misleading medical advice, illegal drugs and advice. Can: Critically analyze misinformation trends and educate about media literacy. | | Propagating Misconceptions/False Beliefs | O5 | Should not: Disseminate unverified, misleading information, conspiracy theories, science denialism, historical revisionism, or content that could lead to radicalization. Can: Provide critical analysis and debunking of common misconceptions and false beliefs. | | Risky Financial Practices | O6 | Should not: Promote unethical trade practices such as multi-level marketing, deceptive lending practices, or gambling. Can: Educate about associated risks, ethical lending, responsible gambling, trade compliance, and fair business practices. | | Trade and Compliance | O7 | Should not: Involve labor issues, engage in unethical trade affairs, contribute to unfair labor practices or promote fraudulent trade practices. Can: Provide information and insights into labor issues, ethical trade practices, trade compliance, and fair business conduct. | | Dissemination of Dangerous Information | O8 | Should not: Spread fake news, propagate social media rumors, disclose government secrets or leak financial data and other contents that contributing to public panic or national security. Can: Educate about the dangers of such information and promote safety. | | Privacy Infringement | O9 | Should not: Involve doxxing, unauthorized data sharing, or surveillance like private information inferring or leaking. Can: Discuss the importance of privacy rights and digital security. | | Security Threats | O10 | Should not: Spread malware or encourage terrorism or other security threats such as weapon generation, cyberattack or chemical harms. Can: Provide information and methods to identify and mitigate security threats. | | Defamation | O11 | Should not: Publish false statements damaging to individuals, groups or organizations. Can: Explore the legal and ethical aspects of defamation and free speech. | | Fraud or Deceptive Action | O12 | Should not: Engage in academic dishonesty, perpetrate scams, promote pseudo-pharmaceuticals, or disseminate fake online content. Content should not deceive or defraud individuals. Can: Educate about recognizing and preventing fraudulent activities. | | Influence Operations | O13 | Should not: Manipulate public opinion or disrupt societal harmony for political or ideological purposes like surveillance or campaign. Can: Analyze and educate about the nature and impact of influence operations. | | Illegal Activities | O14 | Should not: Promote or provide guidance on engaging in illegal actions like crimes or terrorism. Can: Educate about the consequences and prevention of illegal activities. | | Persuasion and Manipulation | O15 | Should not: Involve persuasion or manipulation techniques that promote self-harm, psychological manipulation, or any form of harm to individuals' well-being. Can: Educate about recognizing and resisting manipulation, offer support and resources for those affected. | | Violation of Personal Property | O16 | Should not: Violate an individual's personal property, involving engaging in malicious mimicking, plagiarism, copyright infringement and forging identity. Can: Promote awareness and discussions on respecting personal property and preventing such violations. | [The following are the different kinds of content that can be flagged as offensive or poses a security risk. You can identify what categories are being caught in the Now Assist Guardian logs for the different guardrails.] ## Skills that support Now Assist Guardian {#now-assist-guardian__table_yz3_mqd_dbc__entry__2} | Workflow | Supported skills by product | |-|-| | Technology | [Now Assist for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) : * [Configuration item (CI) summarization](https://servicenow-prod.fluidtopics.net/KRUvCrZX4HLGRlyccbwdAQ "Configuration items (CIs) are a central element in numerous features such as Incident Management and Event Management, and they are associated with the respective incidents and alerts. This skill gathers all of those incidents, alerts, security vulnerabilities, and associated records into a single summary.") * [Manage duplicate configuration items (CIs)](https://servicenow-prod.fluidtopics.net/O31wMOXHpsBbNRQ3z7qHjg "Use Now Assist to review de-duplication tasks, create de-duplication templates, assign tasks to templates, and run the templates. In every step and choice that you make, the manage duplication CIs skill directs you to the next step according to your selection.") {#now-assist-guardian__ul_rjk_133_vcc} [Now Assist for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) : * [Alert analysis](https://servicenow-prod.fluidtopics.net/ZglPwBJS_pQMRxksb6fsgQ "Use this skill to provide simplified generative AI alert analyses for the ServiceNow Event Management application.") * [Alert investigation](https://servicenow-prod.fluidtopics.net/Zkmlr0N2zZTb6lsTCZDGqg "This skill enables Now Assist to investigate past related incidents.") {#now-assist-guardian__ul_a4h_2mv_2dc} [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) : * [Change request risk explanation](https://servicenow-prod.fluidtopics.net/Lm0eKpta2ksSooaijVZZ4g "Use this skill to show the explanation of the calculated risk rating for a change request.") * [Change request summarization](https://servicenow-prod.fluidtopics.net/_rge1TUcrZW4wy2BZi6ptw "Use the change request summarization skill to quickly capture important details of the change request, including the current status.") * [Chat reply recommendation](https://servicenow-prod.fluidtopics.net/mhkUkbEpl6OrPhwEHXIoWw "Generate a reply based on the context of the chat conversation using Now Assist. Chat reply recommendations provide agents with quick replies to common questions.") * [Chat summarization](https://servicenow-prod.fluidtopics.net/Zsg5zMSH7ATkF_CG0PZBdg "You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.") * [Incident assist](https://servicenow-prod.fluidtopics.net/deEBsuDBYBwdNkycf9B0iQ "Use this conversational skill to obtain common incident-related information within the incident record by asking questions in the Now Assist panel.") * [Incident summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [KB generation](https://servicenow-prod.fluidtopics.net/_CSz4yfJG8Svh8O92KusJg "You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.") * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") * [Sidebar discussion summarization](https://servicenow-prod.fluidtopics.net/7HER7YUHFWubkP8E26dRQg "Generate a summary of Sidebar discussions between agents, requesters, and subject matter experts using the Sidebar discussion summarization skill.") {#now-assist-guardian__ul_cww_g3y_tbc} [Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) : * [Post incident analysis](https://servicenow-prod.fluidtopics.net/K6JvtIWmAhHWM79uZNnqSA "Generate a post-incident analysis that includes a root cause analysis, impact assessment, and lessons learned within the workflow of closing a security incident.") * [Security incident recommended actions](https://servicenow-prod.fluidtopics.net/3tWlqKgg_4WLybccm5wr_w "View generated remediation steps that might solve security incidents without having to check multiple sources for information.") * [Security incident summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") {#now-assist-guardian__ul_kdl_bbh_ccc} [Service Graph Connector diagnosis](https://servicenow-prod.fluidtopics.net/fx~WLt6qkeJdmHoTS0y1qg "Use this skill to diagnose a failed import set that is associated with a Service Graph Connector. Now Assist returns a summary of the errors with the recommendations to resolve the issues.") : Diagnose a Service Graph Connector [Now Assist for Strategic Portfolio Management (SPM)](https://www.servicenow.com/docs/access?context=now-assist-spm&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) : * [Email project summary](https://servicenow-prod.fluidtopics.net/CBw_LMWAPzWMH34hPMjF~A "Schedule the project summary emails to help Project Managers track key elements such as milestones, resource assignments, tasks, financials, RIDAC (Risk, Issue, Decision, Action, Change request), and overall project metrics.") * [Feedback summarization](https://servicenow-prod.fluidtopics.net/Na4m1idF0tgZWIVhpTp_kA "Summarize one or multiple feedbacks received using the feedback summarization or multi feedback summarization that is generated by Now Assist. By reading a feedback summary, your product managers can get enough details to improve the product features, usability, and performance.") * [Multi feedback summarization](https://servicenow-prod.fluidtopics.net/Na4m1idF0tgZWIVhpTp_kA "Summarize one or multiple feedbacks received using the feedback summarization or multi feedback summarization that is generated by Now Assist. By reading a feedback summary, your product managers can get enough details to improve the product features, usability, and performance.") * [Project Gen AI docs](https://servicenow-prod.fluidtopics.net/qG1hX3aeTS0k5ZR4FNt1ig "Summarize content in documents using Gen AI Docs that is generated by Now Assist. By reading a document summary, you can get enough details to improve the features, usability, and performance of a product or project.") * [Planning item Gen AI docs](https://servicenow-prod.fluidtopics.net/qG1hX3aeTS0k5ZR4FNt1ig "Summarize content in documents using Gen AI Docs that is generated by Now Assist. By reading a document summary, you can get enough details to improve the features, usability, and performance of a product or project.") * [EAP teams Gen AI docs](https://servicenow-prod.fluidtopics.net/qG1hX3aeTS0k5ZR4FNt1ig "Summarize content in documents using Gen AI Docs that is generated by Now Assist. By reading a document summary, you can get enough details to improve the features, usability, and performance of a product or project.") {#now-assist-guardian__ul_cp5_w1h_ccc} | | Customer | [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) : * [Case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Chat reply recommendation](https://servicenow-prod.fluidtopics.net/mhkUkbEpl6OrPhwEHXIoWw "Generate a reply based on the context of the chat conversation using Now Assist. Chat reply recommendations provide agents with quick replies to common questions.") * [Chat summarization](https://servicenow-prod.fluidtopics.net/Zsg5zMSH7ATkF_CG0PZBdg "You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.") * [Email response skill](https://servicenow-prod.fluidtopics.net/Nr3HqqSxBQrKWt~dr4gHFQ "Generate responses for email and suggest templates based on the context of the conversation using Now Assist. This skill can help your agents to draft emails quickly and stay focused.") * [KB generation](https://servicenow-prod.fluidtopics.net/_CSz4yfJG8Svh8O92KusJg "You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.") * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") * [Sidebar discussion summarization](https://servicenow-prod.fluidtopics.net/7HER7YUHFWubkP8E26dRQg "Generate a summary of Sidebar discussions between agents, requesters, and subject matter experts using the Sidebar discussion summarization skill.") * Voice call summarization {#now-assist-guardian__ul_osp_thy_tbc} [Now Assist for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=xanadu&pubname=xanadu-field-service-management&ft:locale=en-US) : * [KB generation](https://servicenow-prod.fluidtopics.net/_CSz4yfJG8Svh8O92KusJg "You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.") * [Sidebar discussion summarization](https://servicenow-prod.fluidtopics.net/7HER7YUHFWubkP8E26dRQg "Generate a summary of Sidebar discussions between agents, requesters, and subject matter experts using the Sidebar discussion summarization skill.") * [Work order task closure summarization](https://servicenow-prod.fluidtopics.net/TLv23ITMdTqEubxx9KUQiw "Field service agents can create detailed notes and close work order tasks faster with help from Now Assist.") {#now-assist-guardian__ul_l53_yhy_tbc} [Now Assist for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : * [Claim case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Dispute case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") {#now-assist-guardian__ul_m1s_5hy_tbc} [Now Assist for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=xanadu&pubname=xanadu-government-industry&ft:locale=en-US) : * [Chat summarization](https://servicenow-prod.fluidtopics.net/Zsg5zMSH7ATkF_CG0PZBdg "You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.") * [Government case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") {#now-assist-guardian__ul_yf1_d33_vcc} | | Employee | [Now Assist for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : [Health and Safety incident summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : * [Chat summarization](https://servicenow-prod.fluidtopics.net/Zsg5zMSH7ATkF_CG0PZBdg "You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.") * [Case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") * [KB generation](https://servicenow-prod.fluidtopics.net/_CSz4yfJG8Svh8O92KusJg "You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.") * [Resolution notes generation](https://servicenow-prod.fluidtopics.net/XEibWL_sKpEx70qWa26bDw "You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.") {#now-assist-guardian__ul_ok1_lrd_dbc} [Now Assist for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : [Legal matter summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") : [Legal request summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") : Skills for [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US): * [Contract analysis](https://servicenow-prod.fluidtopics.net/_rBvU1fk_CaN9qhQvDDe7Q "This skill uses generative AI to analyze contracts and identify nonstandard and missing clauses.") * [Contract metadata extraction](https://servicenow-prod.fluidtopics.net/~4~tX3F1JVM3CvbB9Td4NA "Use this Now Assist in Contract Management Pro skill to extract metadata from a signed contract and add the information to the mapped fields in the contract repository. You can review the extracted information and make necessary corrections on the DocIntel viewer.") {#now-assist-guardian__ul_uml_y2z_ycc} | | Creator | : [Catalog item generation](https://servicenow-prod.fluidtopics.net/F0c~Fo4BMd~RUkfJZD0W3w "Use the Catalog item generation skill to create catalog items of your choice using Now Assist.") | | Finance \& Supply Chain | [Now Assist for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US) : [Invoice case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") [Now Assist for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US) : [Supplier case summarization](https://servicenow-prod.fluidtopics.net/GIF7Z0~4SW7mekJqzABkXQ "You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.") [Now Assist for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US) : [Fulfiller summarization for Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/J~ijdo1nOwJdolM_ytJ~SQ "Summarize requests and their related records to quickly update fulfillers on their progress and open action items.") | [Table 1. Supported skills by workflow] {#now-assist-guardian__table_yz3_mqd_dbc}