---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Feedback and multi feedback summarization

# Feedback and multi feedback summarization {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 19, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Summarize one or multiple feedbacks received using the feedback summarization or multi feedback summarization that is generated by Now Assist. By reading a feedback summary, your product managers can get enough details to improve the product features, usability, and performance.
The Now Assist for Strategic Portfolio Management (SPM) application includes the skills and features of generative AI that enable product managers to generate a summary from the customer feedback. Your product managers can generate a summary from the
name and description of one or multiple feedback record so that they can quickly understand the feedback context. With feedback summarization or multi feedback summarization skill, your product managers can eliminate the need to
analyze feedback manually.  
Note:  
Now LLM Service is the default provider for feedback summarization or multi feedback summarization Now Assist skill. You can also choose the Azure OpenAI AI provider. For more information, see [Configuring Generative AI Controller](https://servicenow-prod.fluidtopics.net/onjuyXFSHWLOde0UPXdAfg "Configure Generative AI Controller providers and capabilities.").

In the following example, Now Assist generated a multi feedback summarization in Now Assist for Strategic Portfolio Management (SPM).
Figure 1. Multi feedback summarization skill

Now Assist can generate a summary from the feedback only if the feedback has at least 60 words in the fields that are used for the input data. The 60-word minimum optimizes the experience by ensuring that there's
enough information to make a summary. For more information, see [Summarize the feedback by using Now Assist for Strategic Portfolio Management (SPM)](https://www.servicenow.com/docs/access?context=feedback-summary-sentiment-topics&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US).

## Availability {#now-assist-feedback-summary__section_iyb_hfd_dbc}

This skill is available in the workflow and product listed below.  
{#now-assist-feedback-summary__table_r25_vxc_dbc__entry__2}

| Workflow | Product |
|-|-|
| Technology | [Now Assist for Strategic Portfolio Management (SPM)](https://www.servicenow.com/docs/access?context=now-assist-spm&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) |
[Table 1. Now Assist product and workflow]

{#now-assist-feedback-summary__table_r25_vxc_dbc}