---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Change request summarization

# Change request summarization {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 14, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the change request summarization skill to quickly capture important details of the change request, including the current status.
A change request summary provides you with a concise summary of a change request. The summary is based on the change request state and is generated from the information in the related table.  
Figure 1. Change request summary in Now Assist for IT Service Management (ITSM)

## Generating a change request summary {#now-assist-change-request-summarization__section_i1g_hlj_ccc}

You can generate a change request summary in the following products.

[Summarize a change request by using Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=summarize-change-now-assist&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)

## Availability {#now-assist-change-request-summarization__section_nxv_rzx_tbc}

This skill is available in the workflow and product listed below.  
{#now-assist-change-request-summarization__table_r25_vxc_dbcxhhh__entry__2}

| Workflow | Product |
|-|-|
| Technology | [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
[Table 1. Now Assist products and workflows]

{#now-assist-change-request-summarization__table_r25_vxc_dbcxhhh}