---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Record summarization

# Record summarization {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 28, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already
provided.
Now Assist can generate a summary of records only if the input data contains at least 50 words in the relevant fields. If you have the latest version, there is no minimum word count requirement.  
Note:  
The ServiceNow Large Language Model (Now LLM Service) is the provider for this Now Assist skill.

In the following examples Now Assist generated a case/incident summarization in Now Assist for Customer Service Management (CSM), Now Assist for HR Service Delivery (HRSD), and Now Assist for IT Service Management (ITSM). The incident summarization is displayed in the Active Chat pane.  
Figure 1. Case summarization in Now Assist for CSM  
Figure 2. Case summarization in Now Assist for HRSD

In the Now Assist for ITSM example, Now Assist generated an incident summarization that can be displayed in Next Experience or Core UI.

|-|-|
| Next Experience | Core UI |
|   |   |
[Table 1. Incident summarization in Now Assist for ITSM]

{#now-assist-case-summary__table_smr_n2b_xyb}  
Figure 3. Incident summarization in Now Assist for Security Operations

## Generating a case or incident summarization {#now-assist-case-summary__section_tk5_g5c_tyb}

You can generate a case or incident summarization for the following products:

* 
* 
* 
* 
* [Summarize an incident by using Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=summarize-incident-now-assist&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
* 
* [Summarize a security incident with Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=summarize-security-incident-now-assist-sec-incident&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US)
* [Summarize a service problem case using Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-case&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US)
{#now-assist-case-summary__ul_jsh_jw5_wyb}

## Availability {#now-assist-case-summary__section_nwh_kxc_dbc}

This skill is available in the workflows and products listed below.  
{#now-assist-case-summary__table_r25_vxc_dbc__entry__2}

| Workflow | Product |
|-|-|
| Technology | [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) [Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) |
| Customer | [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) [Now Assist for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) [Now Assist for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=xanadu&pubname=xanadu-government-industry&ft:locale=en-US) [Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US) |
| Employee | [Now Assist for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) [Now Assist for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Finance \& Supply Chain | [Now Assist for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US) [Now Assist for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US) [Now Assist for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US) |
[Table 2. Now Assist products and workflows]

{#now-assist-case-summary__table_r25_vxc_dbc}