---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Now Assist glossary

# Now Assist glossary {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn about the terms and concepts used in Now Assist
AI agents.

## Agentic system {#ariaid-title2}

An agentic system is a type of software or AI that perceives its environment, makes decisions that are based on that perception, and takes actions to achieve specific goals, often with minimal human intervention. An agentic system can learn, adapt, and operate independently to solve problems or perform tasks.

## Agentic workflow {#ariaid-title3}

In the agentic system on your instance, an agentic workflow contains a set of LLM instructions with one or more AI agents that can execute an objective.

## AI agent {#ariaid-title4}

An AI agent contains a set of large language model (LLM) instructions with the tools to perform these specific tasks.

## Citation {#ariaid-title5}

Small, interactable number next to AI-generated content in the Now Assist panel that cites the source of the information.

## Orchestrator {#ariaid-title6}

AI Agent Orchestrator provides a structured process to ensure seamless collaboration between AI agents so that the teams of AI agents can work together in harmony to manage and govern AI agents as well as track AI use cases and add value across the enterprise.