---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Exploring Now Assist Analytics

# Exploring Now Assist Analytics {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 22, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how Now Assist Analytics enables Now Assist Analytics Admin to monitor the usage and performance of generative AI features and capabilities offered under Now Assist.

## Now Assist Analytics overview {#exploring-now-assist-analytics__cf-exploring-parent-overview}

Now Assist Analytics dashboard is built on the Platform Analytics experience. The dashboard contains indicators and breakdowns that provide actionable insights into the overall health of the Now Assist implementation, including skill usage, self-service, and deflection performance.

## Now Assist Analytics users {#exploring-now-assist-analytics__cf-exploring-parent-users}

{#exploring-now-assist-analytics__table_d2m_3lr_gcc__entry__2}

| User | Description |
|-|-|
| Now Assist Analytics Admin | Now Assist Analytics admins monitor overall health of the Now Assist implementation, including skills usage and performance, and deflection performance. They also configure skill-dashboard mapping to view individual skill usage and performance indicators. |
| Now Assist Analytics Viewer | View the dashboard pages to monitor usage and performance indicators. |
[Table 1. Users]

{#exploring-now-assist-analytics__table_d2m_3lr_gcc}

## Now Assist Analytics benefits {#exploring-now-assist-analytics__cf-exploring-parent-benefits}

{#exploring-now-assist-analytics__table_g2m_3lr_gcc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Monitor overall health, skill usage, and deflection performance indicators. | * [Overall health](https://servicenow-prod.fluidtopics.net/3KtKhu74zol3~aV_xQRowg "Use the Overall health dashboard page to view key usage indicators that help you evaluate the performance of your Now Assist implementations.") * [Self-Service performance](https://servicenow-prod.fluidtopics.net/ysVIa1MXS~~2b2VKVOZk1A "Use the Self-Service performance dashboard page to view self-service performance indicators of Now Assist experiences like Now Assist in Virtual Agent, Now AssistService Portal, and Now Assist context menu that are active on the instance.") * [Skills performance](https://servicenow-prod.fluidtopics.net/QvhfQviL0rgPlg4LTL4jLg "Use the Skills performance dashboard page to view usage and performance indicators of one or more Now Assist skills that are active.") {#exploring-now-assist-analytics__ul_yyb_m4b_ddc} | Now Assist Analytics Admin or Now Assist Analytics Viewer |
[Table 2. Now Assist Analytics benefits]

{#exploring-now-assist-analytics__table_g2m_3lr_gcc}

## What to explore next {#exploring-now-assist-analytics__cf-exploring-parent-links}

To learn more about configuring and using Now Assist Analytics, see:

* [Configuring Now Assist Analytics](https://servicenow-prod.fluidtopics.net/g06Eh0mDDUrO5bE0id6bPQ "Configure the dashboard to view skill details.")
* [Using Now Assist Analytics](https://servicenow-prod.fluidtopics.net/AbrOC3usIwjDzzPszgPaGw "Now Assist Analytics dashboard provides indicators and breakdowns that help monitor the performance of generative AI features, capabilities, and skills active on your instance.")
* [Now Assist Analytics reference](https://servicenow-prod.fluidtopics.net/Lv5Ug37984AdBiBvEHEcJw "Now Assist Analytics reference topics include information about user roles and indicators on the dashboard.")
{#exploring-now-assist-analytics__ul_h2m_3lr_gcc}