---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Now Assist Admin console

# Now Assist Admin console {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 14, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

The Now Assist Admin console provides you with quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features.
<br />

## Now Assist Admin overview {#configuring-now-assist__section_zzd_qqv_jyb}

Begin your exploration of the Now Assist features and skills in the Now Assist Admin console. This console contains everything that you need to install, configure, and learn about the different generative AI features on the ServiceNow AI Platform.

The following example shows the Now Assist Admin Overview page.
Figure 1. Now Assist Admin Overview page

## Now Assist Admin workflow {#configuring-now-assist__section_a12_qqv_jyb}

Take five steps to begin using the Now Assist Admin console.  

1. Install plugins.

:   On the Available for you tab of the Settings page, you can review the available plugins and install the ones that are relevant to your business needs. Each plugin contains the skills that you can
    activate to enable generative AI features on your instance. The following diagram shows the Available for you tab.

:   Figure 2. Available for you tab on the Now Assist Admin Settings \> Plugins page

2. (Optional) Turn on the Now Assist panel.

:   The Now Assist panel integrates the Now Assist skills into the Next Experience UI. By turning on the Now Assist panel directly from the Now Assist Admin console, you enable agents to access skills from anywhere on the ServiceNow AI Platform.

    For more information about the Now Assist panel, see [Now Assist panel overview](https://servicenow-prod.fluidtopics.net/nAIC8__u~dOr_lVf4Cz~iQ "With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident or generate resolution notes so that you can get the context of this information more quickly.").

    This step is optional because the skills can also display in-product in the Core UI and in Workspaces.

    You can turn the Now Assist panel on from the Now Assist Experiences page of the Admin console.
    Figure 3. Now Assist Experiences page with Now Assist panel

3. Activate skills.

:   Skills are features that are created for a specific use case in a Now Assist application. Use the Now Assist Admin Features page to explore the skills that are available with your installed plugins. By selecting the View details button, you can see more information about each
    skill. The following diagram shows the available features and skills in the Technology workflow.

    Figure 4. Available Now Assist features and skills in the Technology workflow

    After deciding which skills best fit your business needs, you can activate them from the console. Some skills require configuration so that you can customize the skill to your needs, such as determining the skill inputs and
    triggers. You can select the skills that you want to configure in the Now Assist Admin Features page.

    The following example shows a step in the guided setup of the skill activation process, which is choosing where to display the skill. Skills can be displayed in-product, including the Core UI and Workspaces, or in the Now Assist panel. You can choose either or both locations. The following diagram shows the process for chat summarization activation in Now Assist Admin.
    Figure 5. Chat summarization activation in Now Assist Admin

4. Review your Now Assist account settings.

:   The Now Assist Admin console Settings page enables you to set up language support, if you have Dynamic Translation enabled on your instance, and review your account details. Get up-to-date information about what plugins are available to you and the status of data sharing on your instance.

    Figure 6. Now Assist Admin console account settings

5. Monitor and analyze skill performance.

:   Use the metrics available on the Overview page to review the summaries, performance information, and issues that need your attention. The following example shows the current plugin status, as well as the number of active
    skills.

    Figure 7. Plugin and Skills status on the Now Assist Admin Overview page

The Now Assist Admin console contains the Now Assist journey checklist with additional instructions for implementing Now Assist on your instance.
Figure 8. Now Assist journey checklist

You can consult the following checklist from the Now Assist Admin console Overview page at any time to guide your implementation of Now Assist applications, features, and skills.

## Learn more about the Now Assist journey

* Get an overview of [the Now Assist framework](https://servicenow-prod.fluidtopics.net/wb5BwROn4YH4_2AEA_BXKA "Learn how Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.").
* Discover the [Now Assist panel](https://servicenow-prod.fluidtopics.net/nAIC8__u~dOr_lVf4Cz~iQ "With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident or generate resolution notes so that you can get the context of this information more quickly.").
* Explore the [Now Assist skills](https://servicenow-prod.fluidtopics.net/cgvG4vepe_WHnMlgbp5eEQ "Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.") available.
* [Activate and configure a Now Assist skill](https://servicenow-prod.fluidtopics.net/lVPmA~Wy_nkjtAD4QCG1RA "Configure the triggers, settings, and display locations for Now Assist skills to enable generative AI capabilities across the ServiceNow AI Platform.") using the Now Assist Admin console.
* [Analyze and monitor](https://servicenow-prod.fluidtopics.net/vN3XQT5vbCuX52XwW8PKeg "Use Now Assist Analytics dashboard to monitor the usage and performance of generative AI features and capabilities offered under Now Assist.") the overall health and performance of Now Assist.