---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Classify tasks

# Platform Classify tasks agentic workflow {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 7, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Platform Classify tasks AI agents agentic workflow to gather relevant information about tasks automatically and make decisions about priorities and assignments.

## Classify tasks overview

The Classify tasks agentic workflow can help improve efficiency and accuracy by automatically gathering information, prioritizing tasks, assigning teams, detecting sentiment, and generating task summaries.

The agents, tools, and triggers that are associated with the Classify tasks agentic workflow are provided by Now Assist applications. You can [activate the agentic workflow template](https://servicenow-prod.fluidtopics.net/niwr6UQ8bPftMjxAG1qJQg "Activate triggers and change display settings for agentic workflows in AI Agent Studio that come installed with Now Assist applications.") by making triggers active and setting the display settings to include the Now Assist panel. If you want to change this agentic workflow's instructions, you must [duplicate it](https://servicenow-prod.fluidtopics.net/sH6xk0HZh9ekmDh8fvYdXQ "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows."), adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow instead.

## Prerequisites and set up

To access this workflow, you must have Now Assist for Platform installed on your instance, which you can get if you install any other Now Assist application, such as Now Assist for IT Service Management (ITSM).

For this agentic workflow to behave as expected, you must also configure Group Action Framework (GAF). See [Set up AI Search for Group Action Framework](https://servicenow-prod.fluidtopics.net/3B38jEktWmJFuUnVMJ10lA "Configure AI Search to enable Group Action Framework (GAF) to improve quality and consistency of agentic AI and Now Assist generative AI on the Now Platform.") and [Configure Group Action Framework](https://servicenow-prod.fluidtopics.net/xIHvuO67FwKyMHDL2qTm9w "Set up Group Action Framework (GAF) to improve the response quality, recall speed, and consistency of AI agents.") for more information on getting started with GAF.

## Sample utterance

After the workflow has been activated in AI Agent Studio, enter these or similar phrases in the Now Assist panel to trigger the workflow. You must have the sn.now_assist_panel_user role to run the workflow. You can also run this workflow on the Testing page of AI Agent Studio with the same utterance in the Task field if you have the sn.aia_admin role.

* Populate the priority and assignment group for INC0001
* Populate the empty fields on INC0001
* Find the priority for INC001

## AI agents used in the Classify tasks agentic workflow

{#classify-tasks__entry__2}

| AI agent name | AI agent description |
|-|-|
| Record management AI agent | Fetches, creates, and updates records with the provided details. |
| Record field value prediction AI agent | Predicts the fields of a record after being given a sys_id. |
[Table 1. AI agents names and descriptions in the Classify tasks agentic workflow]

## Other Platform agentic workflows

For more information on other agentic workflows that are associated with the Platform workflow, see [Platform agentic workflows](https://servicenow-prod.fluidtopics.net/5XKpZAAz7p_mjG8x~zEn1g "You can use the available Now Assist AI agents Platform agentic workflows to achieve business outcomes with self-executing autonomous AI agents.").