---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Enable AI experiences

# Enable AI experiences {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 21, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Take advantage of artificial intelligence-based tools to prioritize and automate
routine tasks,  detect major incidents, and surface insights.

## Get started {#ai-products__section_wxq_lcm_pvb}

Choose one of these tiles to get started.  

|-|-|-|
| [Now Assist Use a personalized generative AI assistant and skills to enhance your work on the ServiceNow AI Platform.](https://servicenow-prod.fluidtopics.net/HW2hSMJtPrI4paQu_SaDEQ "ServiceNow Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.") | [Now Assist AI agents Build and assemble use cases that drive business outcomes](https://servicenow-prod.fluidtopics.net/oIXIYrHGcrBR2uyHjFR~ug "The ServiceNow Now Assist AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.") | [Now Assist Data Kit Add datasets to a data catalog.](https://servicenow-prod.fluidtopics.net/W_fXwYmUF3QSIhXeLIogOA "Use ServiceNowNow Assist Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.") |
| [Now Assist Skill KitCreate custom skills and prompts for your Now Assist experience.](https://servicenow-prod.fluidtopics.net/HbjyzI~WsAP0Z9UrSZiWZA "Use ServiceNow Now Assist Skill Kit to create and publish custom prompts and skills for Now Assist. Creating custom skills and prompts enables you to have greater flexibility with Now Assist's generative AI capabilities.") | AI GovernanceMonitor, manage, and govern AI assets on the ServiceNow AI Platform. | [Natural Language Understanding Use Natural Language Understanding (NLU) to help your system work with natural human expression and intent.](https://servicenow-prod.fluidtopics.net/zVjgwoUvD1LkdFDe~UxB5Q "ServiceNow Natural Language Understanding (NLU) provides an NLU Workbench and an NLU inference service that you can use to enable the system to learn and respond to human-expressed intent. By entering natural language examples into the system, you help it understand word meanings and contexts so it can infer user or system actions.") |
| [Natural Language Query Get data from your instance using plain language requests with this service on the ServiceNow AI Platform.](https://servicenow-prod.fluidtopics.net/wKvQr25gn6m~t2EeAazxyA "Natural Language Query (NLQ) enables you to query the data in your instance by entering plain language requests into the user interface.") | [Predictive Intelligence Develop ML-based solutions using Predictive Intelligence to create improved work experiences in your instance.](https://servicenow-prod.fluidtopics.net/M_6PmldAeOmcvCwb3rO5vQ "ServiceNow Predictive Intelligence is a platform function that provides a layer of artificial intelligence that empowers features and capabilities across ServiceNow applications to provide better work experiences.") | [Document Intelligence Automate the data extraction process for your documents and speed up your workflow with a powerful AI-based solution.](https://servicenow-prod.fluidtopics.net/a9dOFacC3K6pYBW4xFgVcg "Document Intelligence (DocIntel) is an AI solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources.") |
| [Now Assist in Document Intelligence Use generative AI to analyze and extract information from documents](https://servicenow-prod.fluidtopics.net/5biDa5dbiAnVX1ZjgoMSVg "With ServiceNow Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows.") | [Task Intelligence Create ML solutions with this AI tool, and track their impact on your business demands and outcomes.](https://servicenow-prod.fluidtopics.net/cCFEj8yIp_0ttKJQd_1wAw "Task Intelligence uses machine learning to train solutions with your data and achieve important outcomes.") | [Additional Resources ![]() Upgrade your AI experience to the next level](ps9FJPR7mtt23XlSvuitAg "If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.") |
[ ]

{#ai-products__table_kqk_ttx_r5b}

## Now Assist {#ai-products__section_rh2_3wn_wyb}

Enable generative AI features on the ServiceNow AI Platform using Now Assist applications. Generative AI can help your agents and developers work faster and be more productive.

## Now Assist
AI agents {#ai-products__section_mtm_vh3_l2c}

ServiceNow AI agents can solve essential business challenges autonomously, accelerating outcomes and empowering people with a skilled digital workforce without limits, so they can focus on their best
work.

Use AI Agent Studio to create, manage, and test AI agents and use cases all in one place. The main Overview page has three sections that give you what you need to understand, begin, and continue developing AI
agents and use cases.

## Now Assist Data Kit {#ai-products__section_ax5_sh3_l2c}

If the base system Now Assist skills don't fit your needs, you can use Now Assist Data Kit to create custom datasets and data collections that can be used in Now Assist Skill Kit for evaluation.
Figure 1. User journey for Now Assist Data Kit

## Now Assist Skill Kit {#ai-products__section_dyz_th3_l2c}

Use Now Assist Skill Kit to create custom skills. These custom skills give you greater flexibility in the Now Assist environment.
Figure 2. User journey for Now Assist Skill Kit

## AI Governance {#ai-products__section_v3n_zh3_l2c}

AI Governance can help organizations monitor, manage, and govern AI assets on the ServiceNow AI Platform. An AI Governance framework is a set of principles, practices, and protocols that guide the development, use, and deployment of AI systems. The AI Governance framework helps organizations deliver AI consistent with their own responsible AI principles.

## Natural Language Understanding {#ai-products__section_ydq_wbs_dvb}

Help users communicate with your system in naturally-expressed language, using Natural Language Understanding. NLU enables
your system to perform intelligent actions in response to human language input in 17 supported languages. Start from the provided pre-built models and expand them further, or build your own
models from scratch.

## Natural Language Query {#ai-products__section_j5q_wbs_dvb}

Transform natural-language questions into formal database queries with Natural Language Query (NLQ). Get data from your instance by using plain language requests in the supported languages American English, French, French Canadian, German, Japanese, and Spanish. NLQ is consumed by several other applications and features, including Analytics, Reporting, and CMDB (English is the only supported language for CMDB).

## Predictive Intelligence {#ai-products__section_zm2_4xx_r5b}

Train your system to resolve requests swiftly with the Predictive Intelligence Workbench. There are four separate machine-learning
frameworks that support all NLQ languages along with Dutch, Italian, and Brazilian
Portuguese. These frameworks help your AI to handle a range of business challenges. Reduce
task-handling times and interaction or error counts, solve issues shared between similar
records, discover patterns and address records collectively, predict numeric outputs based
on regression analysis, and train several other ML solutions.

## Document Intelligence {#ai-products__section_zqq_4xx_r5b}

Get clear, concise data from your records quickly, and integrate it where you need it most. Document Intelligence can process single or multiple-page documents in various popular formats. This tool uses optical character recognition (OCR) and a continual-learning AI to identify and extract text and data. Document
Intelligence works on a no-code basis, allowing for easy setup, use, and integration of data into workflows.

You can use Now Assist in Document Intelligence skills to extract information and find answers to questions about documents.

## Task Intelligence {#ai-products__section_o32_wfy_dvb}

Achieve faster response and task-solving times for your Agents, by using Task Intelligence. This tool lets you engineer ML solutions that handle data
and track the efficacy of those solutions. Build, train, edit, and retrain machine-learning
models in the Admin Console, and export them for use across the ServiceNow AI Platform.
Follow up with the Analytics dashboard, where you can track your models'
performance and effects on your business, and determine which predictions are best for
future reuse.

## Applications and features {#ai-products__section_mb3_ndc_rvb}

* [Natural Language Understanding
  (NLU)](https://servicenow-prod.fluidtopics.net/zVjgwoUvD1LkdFDe~UxB5Q "ServiceNow Natural Language Understanding (NLU) provides an NLU Workbench and an NLU inference service that you can use to enable the system to learn and respond to human-expressed intent. By entering natural language examples into the system, you help it understand word meanings and contexts so it can infer user or system actions.")
* [Natural Language Query
  (NLQ)](https://servicenow-prod.fluidtopics.net/wKvQr25gn6m~t2EeAazxyA "Natural Language Query (NLQ) enables you to query the data in your instance by entering plain language requests into the user interface.")
* [Predictive Intelligence](https://servicenow-prod.fluidtopics.net/M_6PmldAeOmcvCwb3rO5vQ "ServiceNow Predictive Intelligence is a platform function that provides a layer of artificial intelligence that empowers features and capabilities across ServiceNow applications to provide better work experiences.")
* [Task Intelligence](https://servicenow-prod.fluidtopics.net/cCFEj8yIp_0ttKJQd_1wAw "Task Intelligence uses machine learning to train solutions with your data and achieve important outcomes.")
* [Document Intelligence](https://servicenow-prod.fluidtopics.net/a9dOFacC3K6pYBW4xFgVcg "Document Intelligence (DocIntel) is an AI solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources.")
{#ai-products__ul_tyq_4dc_rvb}