---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Personal Lines Servicing

# Personal Lines Servicing {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow®
Personal Lines Servicing enables underwriters and processors in your financial institution to quickly resolve personal insurance policy service requests, and can help you transform your middle and back-office insurance
policy operations.

## Request apps on the Store {#fso-ins-personal-policy-ops-landing-page__id_bcn_f2q_snb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#fso-ins-personal-policy-ops-landing-page__inline-send-to-store}

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| [Explore ![]() Learn about how customers, insurance agents, and policy processors use Personal Lines Servicing.](Mv8FixU8xisN5_tJbouL5A "Contributors, processors, and underwriters can use Personal Lines Servicing to create and manage service requests for personal insurance policies.") | [Set up ![]() Set up Personal Lines Servicing.](SLgkbgdrRctLjOy7VEL6LA "You can set up your implementation for a Personal Lines Servicing application by installing the application, importing financial services data, and reviewing and configuring the components that are installed with the application.") | [Request ![]() Submit insurance policy service requests.](Fn50VGK9haXJKgip4xww8Q "Help your customers by submitting a policy service request for them.") |
| [Resolve ![]() Resolve policy service requests via cases and tasks.](icsErSzAhYKsOc9GpipMLA "Review a policy case for a policy service request and update its details to trigger its workflow.") | [Analytics and Reporting ![]() Monitor key statistics and track performance with preconfigured dashboard.](Rj3lL1p3Q4yhDUh87uvp6A "Personal Lines Servicing contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.") | [Process Mining ![]() Visualize process and identify improvement opportunities.](xzVUz5RIwLW6puDpWH3hOg "The Financial Services Operations Process Mining Content Pack has preconfigured Process Mining models for Financial Services Operations processes that help analysts and process owners analyze how effective their business processes are.") |
| [Reference ![]() Get details about components such as roles, tables, plugins, and store applications that are installed.](e56RWpo14dYTYU3yVAzTUQ "Learn about the components, such as the roles, tables, plugins, and store applications, that are installed when you install the Personal Lines Servicing application.") |   |   |
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{#fso-ins-personal-policy-ops-landing-page__table_iwv_lpv_klb}