---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Commercial Lines Servicing

# Commercial Lines Servicing {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow®
Commercial Lines Servicing enables underwriters and processors in your financial
institution to quickly resolve commercial insurance policy service requests, and can help you
transform your middle and back-office insurance policy operations.

## Request apps on the Store {#fso-ins-commercial-policy-ops-landing-page__id_bcn_f2q_snb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#fso-ins-commercial-policy-ops-landing-page__inline-send-to-store}

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| [Explore ![]() Learn about how customers, insurance agents, and policy processors use Commercial Lines Servicing.](VxF6tUjhAT8KDsLDLd303A "Contributors, processors, and underwriters can use Commercial Lines Servicing to create and manage service requests for commercial insurance policies.") | [Set up ![]() Set up Commercial Lines Servicing.](3FwfVGODTfbErqCygdcHMw "You can set up your implementation for a Commercial Lines Servicing application by installing the application, importing financial services data, and reviewing and configuring the components that are installed with the application.") | [Request ![]() Submit insurance policy service requests.](heZIArnHgrwNp6O0xnwEaA "Help your customers by submitting a policy service request for them.") |
| [Resolve ![]() Resolve policy service requests via cases and tasks.](k4qS1~8JOqMVYcczHWJeXA "Review a policy case for a policy service request and update its details to trigger its workflow.") | [Analytics and Reporting ![]() Monitor key statistics and track performance with preconfigured dashboard.](h7lQUYZWBYFLHow1J8mMEw "Commercial Lines Servicing contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.") | [Process Mining ![]() Visualize process and identify improvement opportunities.](xzVUz5RIwLW6puDpWH3hOg "The Financial Services Operations Process Mining Content Pack has preconfigured Process Mining models for Financial Services Operations processes that help analysts and process owners analyze how effective their business processes are.") |
| [Reference ![]() Get details about components such as roles, tables, plugins, and store applications that are installed.](GCGMn8G15YkUpJL1lA5PHA "Several types of components are installed with the installation of the Financial Services Commercial Lines Servicing store application, including tables and user roles. The applications also install related plugins and store applications if they are not already installed.") |   |   |
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{#fso-ins-commercial-policy-ops-landing-page__table_iwv_lpv_klb}