---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Exploring Financial Services Operations Integration with Visa

# Exploring Financial Services Operations Integration with Visa {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how you can use the Financial Services Operations Integration with Visa application to seamlessly connect with dispute workflows and manage dispute resolution.

## Overview {#exploring-financial-services-operations-integration-with-visa__section_e4t_jnr_szb}

Financial Services Operations Integration with Visa allows financial institutions to integrate with Visa Resolve Online (VROL) APIs using Visa Spoke Actions. This integration enables the management of various dispute lifecycle events, such as performing transaction searches, creating dispute cases, submitting dispute questionnaires, and reporting fraud. It provides the following subflows to consume the Visa spoke actions:

* Create case from transaction
* Initiate dispute from transaction or case
* Submit dispute questionnaire
{#exploring-financial-services-operations-integration-with-visa__ul_qfn_mgt_21c}

## Workflow {#exploring-financial-services-operations-integration-with-visa__section_ac3_pnr_szb}

Integrating Financial Services Operations card dispute flow with the Visa spoke in the VROL system, you perform the following actions:  
1. Create a dispute case.
2. Initiate a dispute.
3. Submit a Visa questionnaire.
{#exploring-financial-services-operations-integration-with-visa__ol_l5q_1b5_11c}

## Key benefits to Issuers {#exploring-financial-services-operations-integration-with-visa__section_dc3_pnr_szb}

* Improved end user experience.
* Faster time to value and streamlined maintenance.
* Manage the dispute lifecycle by using events such as case creation and questionnaire submission.
* Utilize the necessary information used in sub-flows by leveraging data model elements.
{#exploring-financial-services-operations-integration-with-visa__ul_mgn_qbt_21c}