---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Configure request types

# Configure request types {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can review the available request types and configure the ones that you need so
that your agents can create cases for these request types from both the Platform and Workspace UI.
When an agent creates a case for a request type, the Financial Services Operations applications use:

* Interceptors for creating a case from the Platform UI.The Platform UI includes interceptors for creating a case. These interceptors offer various request types that agents can choose from when creating a case. Once an
  agent selects a request type, the interceptor automatically opens the corresponding form view. The agent's selection is then displayed in the request type field on the form. For instance, if an agent selects a payment
  inquiry case, their choice will be reflected in the Inquiry type field.

* Product Service select version of the case type selector for creating a case from the Workspace UI.

  In the Workspace UI, agents can use the Product Service select version of the case type selector to choose the suitable case type or service when creating a case. By selecting from a list of available case
  types or services, agents can efficiently create the appropriate case for a contact or consumer. For more information on how the case type selector empowers customer service agents, see [Product Service select version of the case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals-product-service&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US).
{#configure-request-types-fso__ul_nx2_jlr_kmb}
* **[Modify a request type for the Platform UI](https://servicenow-prod.fluidtopics.net/6EdlZu9f~fpMQIivCfjmJQ)**   
  Review and modify the case interceptors that are available with Financial Services Operations applications as needed. These interceptors enable your agents to create cases for various request types from the Platform UI.