--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/delta-washingtondc-xanadu Release : - xanadu ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xw bundleId : - delta3xw --- # Combined Task Intelligence for ITSM release notes for upgrades from Washington DC to Xanadu # Combined Task Intelligence for ITSM release notes for upgrades from Washington DC to Xanadu {#ariaid-title1} * Release version: Xanadu * * Updated June 16, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Task Intelligence for ITSM from Washington DC to Xanadu. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Task Intelligence for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Task Intelligence for ITSM to Xanadu Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-taskintelligenceforitsm-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## New features Between your current release family and Xanadu, new features were introduced for Task Intelligence for ITSM. {#dfrn3-taskintelligenceforitsm-summary__entry__8} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | [Set up a similarity model](https://www.servicenow.com/docs/access?context=using-task-intelligence-itsm&family=xanadu&ft:locale=en-US) : Set up and configure a similarity model that learns the patterns of similarity between two types of tables by comparing their fields.You can use the similarity template card to set up a new similarity model or select the Incident Similarity model available in the base system. [Metrics of similarity model](https://www.servicenow.com/docs/access?context=admin-console-ti&family=xanadu&ft:locale=en-US) : View the number of predictions made by a selected similarity model and the number of incidents records that provided predictions. [Edit and redeploy the model](https://www.servicenow.com/docs/access?context=edit-your-model&family=xanadu&ft:locale=en-US) : You can edit, retrain, and redeploy a similarity model to enhance the performance based on the model performance and impact. | [ ] ## Changes Between your current release family and Xanadu, some changes were made to existing Task Intelligence for ITSM features. {#dfrn3-taskintelligenceforitsm-summary__entry__14} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | [Classification model renaming](https://www.servicenow.com/docs/access?context=create-incident-prediction-model&family=xanadu&ft:locale=en-US) : The classification model available with the base system has been renamed from ITSM OOTB TI Solution to Incident Categorization. [Monitoring and Analytics](https://www.servicenow.com/docs/access?context=task-intel-monitor-analystics&family=xanadu&ft:locale=en-US) : You can now view the number of records predicted by the similarity models in the Task intelligence analytics page. [Updated Load Records icon](https://www.servicenow.com/docs/access?context=create-a-similar-records-prediction-model-in-task-intelligence-for-itsm&family=xanadu&ft:locale=en-US) : Starting in version 7.0.0, you can now viw the updated Load Records icon on Train the model screen. | [ ] ## Removed Between your current release family and Xanadu, some Task Intelligence for ITSM features or functionality were removed. {#dfrn3-taskintelligenceforitsm-summary__entry__20} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Deprecations Between your current release family and Xanadu, some Task Intelligence for ITSM features or functionality were deprecated. {#dfrn3-taskintelligenceforitsm-summary__entry__26} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Activation information Review information on how to activate Task Intelligence for ITSM. {#dfrn3-taskintelligenceforitsm-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | Install Task Intelligence for ITSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__38} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__44} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Task Intelligence for ITSM, such as specific requirements or compliance levels. {#dfrn3-taskintelligenceforitsm-summary__entry__50} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__56} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | * Set up and configure a new training similarity model that identifies similarities between the fields of an incident table and a selected training table. * Set up a similarity model using a similarity template card or the Incident Similarity model to provide recommendations for similar records on incident records and reduce handle time for agents. * Set up the prediction preferences for a similarity model, train it with your data, and deploy the model to predict similar records. * Track and monitor the performance of a deployed similarity model. * Edit, train, and redeploy a similarity model based on the performance results. * Manage how frequently the models are automatically retrained by setting the training frequency during model configuration. * Staring in version 7.0.0, you can do the following: * Specify the purpose of a similar prediction model and configure the prediction preferences. * Set up and configure a new similarity model- Similar open Change Requests for Incidents to predict similar change requests based on the fields configured. * Set up and configure a new similarity model Similar open Problems for Incidents to predict similar problems based on the fields configured. * Choose the set of records used for training the similar incident model by selecting the conditions on the training tables and training fields for training the similarity models. See [Task Intelligence for ITSM](https://www.servicenow.com/docs/access?context=c-itsm-task-intelligence&family=xanadu&ft:locale=en-US) for more information. | [ ]