--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/delta-washingtondc-xanadu Release : - xanadu ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xw bundleId : - delta3xw --- # Combined Retail Operations release notes for upgrades from Washington DC to Xanadu # Combined Retail Operations release notes for upgrades from Washington DC to Xanadu {#ariaid-title1} * Release version: Xanadu * * Updated June 16, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for Retail Operations from Washington DC to Xanadu. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail Operations to Xanadu Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retailoperations-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## New features Between your current release family and Xanadu, new features were introduced for Retail Operations. {#dfrn3-retailoperations-summary__entry__8} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | [Retail data model](https://www.servicenow.com/docs/access?context=rahi-retail-data-model&family=xanadu&ft:locale=en-US) : Optimize retail operations by modeling the hierarchical structure of your retail organization. [Retail case type](https://www.servicenow.com/docs/access?context=rahi-retail-case&family=xanadu&ft:locale=en-US) : Use the retail case type to manage in-store issues effectively. [Store support portal](https://www.servicenow.com/docs/access?context=rahi-store-support-portal&family=xanadu&ft:locale=en-US) : Use the Store Support Portal for retail to utilize self-service tools. | [ ] ## Changes Between your current release family and Xanadu, some changes were made to existing Retail Operations features. {#dfrn3-retailoperations-summary__entry__14} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Removed Between your current release family and Xanadu, some Retail Operations features or functionality were removed. {#dfrn3-retailoperations-summary__entry__20} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Deprecations Between your current release family and Xanadu, some Retail Operations features or functionality were deprecated. {#dfrn3-retailoperations-summary__entry__26} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail Operations. {#dfrn3-retailoperations-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | Install Retail Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__38} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__44} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail Operations, such as specific requirements or compliance levels. {#dfrn3-retailoperations-summary__entry__50} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__56} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | * Streamline the connection between headquarters and retail organizations with increased visibility and ability for teams in these retail organizations to complete tasks. * Improve retail organization worker experience with self-service tools like a knowledge base. * Reduce duplication of individual requests by providing visibility through a central portal with access to retail organizations' cases. * Optimize efficiency by enabling retail organization teams to request help directly from headquarters when needed through cases, live chat, phone calls, and more. * Increase customer satisfaction by reporting customer issues in-store. See [Exploring Retail Operations Core](https://www.servicenow.com/docs/access?context=rahi-retail-operations-explore&family=xanadu&ft:locale=en-US) for more information. | [ ]