--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/delta-washingtondc-xanadu Release : - xanadu ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xw bundleId : - delta3xw --- # Combined Proactive Service Experience Workflows release notes for upgrades from Washington DC to Xanadu # Combined Proactive Service Experience Workflows release notes for upgrades from Washington DC to Xanadu {#ariaid-title1} * Release version: Xanadu * * Updated June 16, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for Proactive Service Experience Workflows from Washington DC to Xanadu. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Proactive Service Experience Workflows release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Proactive Service Experience Workflows to Xanadu Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | Customers who prefer not to receive trouble ticket notifications can disable the business rules related to the incident and case tables. To learn more about how to disable the business rules for trouble ticket notification, see [Deactivate trouble ticket notification](https://www.servicenow.com/docs/access?context=deactivate-trouble-ticket-notification&family=washingtondc&ft:locale=en-US). | | Xanadu | No updates for this release. | [ ] ## New features Between your current release family and Xanadu, new features were introduced for Proactive Service Experience Workflows. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__8} | Release | Release notes | |-|-| | Washington DC | [Handling trouble ticket notifications](https://www.servicenow.com/docs/access?context=handling-trouble-ticket-notifications&family=washingtondc&ft:locale=en-US) : A trouble ticket in the TMF ecosystem is an incident or case to track and resolve customer-reported issues, network outages, or other problems. A trouble ticket can be created either reactive or proactive way. You can inform the status of these incidents to the external systems through event-driven architectures such as Hermes Kafka or open message bus, depending on the messaging system preferred by the customers. | | Xanadu | [Customer Service Problem Management](https://www.servicenow.com/docs/access?context=cspm-landing-page&family=xanadu&ft:locale=en-US) : Manage the entire process of reviewing, diagnosing, and providing a resolution for service problem cases with Customer Service Problem Management. [Proactive Service Experience Workflows Account 360 Analytics](https://www.servicenow.com/docs/access?context=review-customer-account-360-psew&family=xanadu&ft:locale=en-US) : Better understand your customers, the services sold, and the progress of ongoing customer account tasks through a centralized dashboard. | [ ] ## Changes Between your current release family and Xanadu, some changes were made to existing Proactive Service Experience Workflows features. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__14} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Removed Between your current release family and Xanadu, some Proactive Service Experience Workflows features or functionality were removed. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__20} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Deprecations Between your current release family and Xanadu, some Proactive Service Experience Workflows features or functionality were deprecated. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__26} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Activation information Review information on how to activate Proactive Service Experience Workflows. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | The telecommunications trouble ticket notification feature is available in the [Telecommunications, Media and Technology Assurance](https://www.servicenow.com/docs/access?context=assurance-workflows&family=washingtondc&ft:locale=en-US) with activation of the API Notification Management (sn_notif_api_mgmt) plugin. Install [Telecommunications, Media and Technology Assurance](https://www.servicenow.com/docs/access?context=assurance-workflows&family=washingtondc&ft:locale=en-US) by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). | | Xanadu | Install Proactive Service Experience Workflows by requesting it from the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Proactive Service Experience Workflows we have noted them here. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__38} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Proactive Service Experience Workflows we have noted them here. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__44} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Proactive Service Experience Workflows, such as specific requirements or compliance levels. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__50} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Proactive Service Experience Workflows we have noted them here. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__56} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Proactive Service Experience Workflows we have noted them here. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | Inform customers about the status of trouble ticket incidents or cases that are created using the Telecommunications trouble ticket notification feature. See [Telecommunications, Media and Technology Assurance](https://www.servicenow.com/docs/access?context=assurance-workflows&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | * Enable customer service agents to efficiently identify and resolve customer service problems using the Customer Service Problem Management application. * Enable the operations team to manage and monitor operational data through a centralized analytical dashboard. See [Proactive Service Experience Workflows](https://www.servicenow.com/docs/access?context=assurance-workflows&family=xanadu&ft:locale=en-US) for more information. | [ ]