--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/delta-washingtondc-xanadu Release : - xanadu ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xw bundleId : - delta3xw --- # Combined Proactive Engagement release notes for upgrades from Washington DC to Xanadu # Combined Proactive Engagement release notes for upgrades from Washington DC to Xanadu {#ariaid-title1} * Release version: Xanadu * * Updated June 16, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for Proactive Engagement from Washington DC to Xanadu. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Proactive Engagement release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Proactive Engagement to Xanadu Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-proactiveengagement-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## New features Between your current release family and Xanadu, new features were introduced for Proactive Engagement. {#dfrn3-proactiveengagement-summary__entry__8} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | [Exploring Proactive Engagement](https://www.servicenow.com/docs/access?context=exploring-proactive-engagement&family=xanadu&ft:locale=en-US) : Use Proactive Engagement to empower employees to self-solve digital experience issues by using the proactive issue detection and resolution capability of Digital End-User Experience. [Configuring Proactive Engagement resolutions with DEX](https://www.servicenow.com/docs/access?context=configuring-metric-rule&family=xanadu&ft:locale=en-US) : Engage employees through ServiceNow® Virtual Agent and configure Engagement settings to define how employees can self-solve digital experience issues. [Proactive Engagement life-cycle management](https://www.servicenow.com/docs/access?context=proactive-engagement-lcm&family=xanadu&ft:locale=en-US) : View and manage the life cycle of Proactive Engagement resolutions through the workbench. [\[Placeholder link text to key use-cases\]](https://www.servicenow.com/docs/access?context=use-cases&family=xanadu&ft:locale=en-US) : Explore and utilise the different use cases ServiceNow® has to offer as part of the Proactive Engagement base system. | [ ] ## Changes Between your current release family and Xanadu, some changes were made to existing Proactive Engagement features. {#dfrn3-proactiveengagement-summary__entry__14} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Removed Between your current release family and Xanadu, some Proactive Engagement features or functionality were removed. {#dfrn3-proactiveengagement-summary__entry__20} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Deprecations Between your current release family and Xanadu, some Proactive Engagement features or functionality were deprecated. {#dfrn3-proactiveengagement-summary__entry__26} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Activation information Review information on how to activate Proactive Engagement. {#dfrn3-proactiveengagement-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | Install Proactive Engagement by requesting it from the ServiceNow Store. Activate the following plugins: * Proactive Engagement (sn_pren) * DEX Application and Device Health (sn_dex) * Glide Virtual Agent (com.glide.cs.chatbot) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes.](https://servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html) | [ ] ## Additional requirements If any additional requirements were introduced or changed for Proactive Engagement we have noted them here. {#dfrn3-proactiveengagement-summary__entry__38} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Proactive Engagement we have noted them here. {#dfrn3-proactiveengagement-summary__entry__44} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Proactive Engagement, such as specific requirements or compliance levels. {#dfrn3-proactiveengagement-summary__entry__50} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Proactive Engagement we have noted them here. {#dfrn3-proactiveengagement-summary__entry__56} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Proactive Engagement we have noted them here. {#dfrn3-proactiveengagement-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | * Proactive Engagement integrates with the ServiceNow® Digital End-User Experience (DEX) solution to proactively detect issues and enable end users to resolve them. * Configure the DEX metric rule and Proactive Engagement resolution with Engagement settings. * Use the Proactive Engagement workbench experience for lifecycle management of resolutions. See [Proactive Engagement](https://www.servicenow.com/docs/access?context=proactive-engagement-landing-page&family=xanadu&ft:locale=en-US) for more information. | [ ]