--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/delta-washingtondc-xanadu Release : - xanadu ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xw bundleId : - delta3xw --- # Combined Operational Technology Knowledge Management release notes for upgrades from Washington DC to Xanadu # Combined Operational Technology Knowledge Management release notes for upgrades from Washington DC to Xanadu {#ariaid-title1} * Release version: Xanadu * * Updated June 16, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Operational Technology Knowledge Management from Washington DC to Xanadu. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Knowledge Management to Xanadu Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## New features Between your current release family and Xanadu, new features were introduced for Operational Technology Knowledge Management. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__8} | Release | Release notes | |-|-| | Washington DC | [Create an OT knowledge base](https://www.servicenow.com/docs/access?context=configure-ot-knowledge-base&family=washingtondc&ft:locale=en-US) : Create an OT knowledge base to provide a self-service platform for OT knowledge users to store, share, and manage content that is about OT incidents. [Create a knowledge article from an OT incident record](https://www.servicenow.com/docs/access?context=create-knowledge-base-article-from-incident&family=washingtondc&ft:locale=en-US) : Create a knowledge article directly from an OT incident record to save the information about an OT incident and its resolution. [Create a knowledge article in Industrial Workspace](https://www.servicenow.com/docs/access?context=create-knowledge-base-article-in-industrial-workspace&family=washingtondc&ft:locale=en-US) : Create a knowledge article in the Industrial Workspace to help point an article's contents to the needs and solutions that aren't directly related to an OT incident. [Report a knowledge gap from an OT incident record](https://www.servicenow.com/docs/access?context=report-knowledge-base-gap&family=washingtondc&ft:locale=en-US) : Report a knowledge gap from an OT incident if you can't find the relevant knowledge articles about the incident. [Approve requests to publish or retire a knowledge article](https://www.servicenow.com/docs/access?context=approve-publish-edit-retire-requests&family=washingtondc&ft:locale=en-US) : Approve requests to publish or retire a knowledge article, as a knowledge manager, to keep the knowledge base up to date. [Assign feedback tasks that are related to a knowledge gap](https://www.servicenow.com/docs/access?context=assign-feedback-tasks&family=washingtondc&ft:locale=en-US) : Assign feedback tasks, as a knowledge manager, to help ensure that the feedback task is addressed and the related knowledge article is updated. [Find information in the related knowledge articles for an OT incident](https://www.servicenow.com/docs/access?context=display-related-knowledge-base-articles&family=washingtondc&ft:locale=en-US) : View the contextual knowledge articles to help you find information about the incident that you're working on and any previous resolutions that may be applicable. | | Xanadu | No updates for this release. | [ ] ## Changes Between your current release family and Xanadu, some changes were made to existing Operational Technology Knowledge Management features. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__14} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Removed Between your current release family and Xanadu, some Operational Technology Knowledge Management features or functionality were removed. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__20} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Deprecations Between your current release family and Xanadu, some Operational Technology Knowledge Management features or functionality were deprecated. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__26} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology Knowledge Management. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | Operational Technology Knowledge Management is included with the Operational Technology Incident Management application. You must have the Operational Technology Incident Management application (version 2.0.2) installed and configured, so that you can configure Operational Technology Knowledge Management. No additional plugins are needed. Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). | | Xanadu | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Knowledge Management we have noted them here. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__38} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Knowledge Management we have noted them here. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__44} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Knowledge Management, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__50} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Knowledge Management we have noted them here. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__56} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Knowledge Management we have noted them here. {#dfrn3-operationaltechnologyknowledgemanagement-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | * Track knowledge articles by configuring an OT knowledge base for knowledge managers and knowledge users. * When used with the Operational Technology Incident Management application, browse all knowledge base articles that are related to an OT incident. * Record your knowledge and solutions. You can create knowledge articles through the Industrial Workspace or from the OT incident record. * Monitor possible knowledge gaps. You can report a knowledge gap from an OT incident record and assign the related feedback task to a user. See [Operational Technology Knowledge Management](https://www.servicenow.com/docs/access?context=operational-technology-knowledge-management-landing-page&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | No updates for this release. | [ ]