--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/delta-washingtondc-xanadu Release : - xanadu ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xw bundleId : - delta3xw --- # Combined Now Assist for Telecommunications, Media and Technology (TMT) release notes for upgrades from Washington DC to Xanadu # Combined Now Assist for Telecommunications, Media and Technology (TMT) release notes for upgrades from Washington DC to Xanadu {#ariaid-title1} * Release version: Xanadu * * Updated June 16, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Consolidated page of all release notes for Now Assist for Telecommunications, Media and Technology (TMT) from Washington DC to Xanadu. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Telecommunications, Media and Technology (TMT) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Telecommunications, Media and Technology (TMT) to Xanadu Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## New features Between your current release family and Xanadu, new features were introduced for Now Assist for Telecommunications, Media and Technology (TMT). {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__8} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | **Xanadu Patch 9** [Monitor engagement health](https://www.servicenow.com/docs/access?context=now-assist-tmt-resolve-risk&family=xanadu&ft:locale=en-US) : Monitor the health score of all engagements, create trend charts, and generate risk signals when a decline is detected. [Analyze risk signals and recommend solutions](https://www.servicenow.com/docs/access?context=now-assist-tmt-monitor-health&family=xanadu&ft:locale=en-US) : Retrieve unaddressed risk signals and identify appropriate success plays based on a back-end decision table. **Xanadu Patch 7** [Using Telecommunications, Media, and Technology AI agent collection](https://www.servicenow.com/docs/access?context=using-aiagents-usecases&family=xanadu&ft:locale=en-US) : Use Now Assist for TMT AI agents to troubleshoot and autonomously resolve customer issues.{#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__14} | AI agent use case | Description | |-|-| | Test and repair telecom service issues | Use AI agents to handle task requests that require troubleshooting, diagnosis, and resolution of a case task. | [Table 1. Available AI agents use case] **Xanadu Patch 1** [Service Problem Case summarization skill](https://www.servicenow.com/docs/access?context=now-assist-case-summary&family=xanadu&ft:locale=en-US) : Designed to save agents time by condensing the service problem case record to a short summary. [Resolution notes generation skill](https://www.servicenow.com/docs/access?context=now-assist-rn-summarization&family=xanadu&ft:locale=en-US) : Enable your agents to generate the resolution information for a service problem case, propose the resolution to the customer, and add the information to the service problem case record through the resolution summarization skill. [Test summarization skill](https://www.servicenow.com/docs/access?context=now-assist-tmt-exploring&family=xanadu&ft:locale=en-US) : Identify the root cause of a problem diagnosed during the test run by generating a clear and concise root-cause analysis of the service issue through the test summarization skill. [Now Assist Panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=xanadu&ft:locale=en-US) : Enable your agents to access Now Assist skills in a panel available on CSM/FSM Configurable Workspace. Now Assist is aware of context, so it can summarize the currently viewed record or conversation, or you can specify a case number. [Now Assist Admin console](https://www.servicenow.com/docs/access?context=configuring-now-assist&family=xanadu&ft:locale=en-US) : Activate and configure capabilities and individual skills on the Now Assist Admin console. For example, you can designate which roles have access to a skill, or whether the skill is available in CSM/FSM Configurable Workspace, the Now Assist panel, or both. [Add conditions to skill availability](https://www.servicenow.com/docs/access?context=now-assist-tmt-configuring&family=xanadu&ft:locale=en-US) : Determine when the skills for the case and the resolution notes summarization are available by adding conditions to the fields on the service problem case record. [Restrict skill availability by user role](https://www.servicenow.com/docs/access?context=now-assist-tmt-configuring&family=xanadu&ft:locale=en-US) : Specify the roles that can access the case summarization and resolution notes summarization skills. [Minimum text requirement for case summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-case&family=xanadu&ft:locale=en-US) : Enable the case summarization skill for cases that have the minimum amount of information in the case activity stream. | [ ] ## Changes Between your current release family and Xanadu, some changes were made to existing Now Assist for Telecommunications, Media and Technology (TMT) features. {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__18} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Removed Between your current release family and Xanadu, some Now Assist for Telecommunications, Media and Technology (TMT) features or functionality were removed. {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__24} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Deprecations Between your current release family and Xanadu, some Now Assist for Telecommunications, Media and Technology (TMT) features or functionality were deprecated. {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__30} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Telecommunications, Media and Technology (TMT). {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__36} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | Now Assist features are available with activation of the Now Assist for TMT plugin. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=xanadu&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Telecommunications, Media and Technology (TMT) we have noted them here. {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__42} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | The Now Assist for TMT application requires a Proactive Service Experience Workflows Pro Plus or Enterprise Plus license. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Telecommunications, Media and Technology (TMT) we have noted them here. {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__48} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Telecommunications, Media and Technology (TMT), such as specific requirements or compliance levels. {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__54} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Telecommunications, Media and Technology (TMT) we have noted them here. {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__60} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Telecommunications, Media and Technology (TMT) we have noted them here. {#dfrn3-nowassistfortelecommunicationsmediaandtechnologytmt-summary__entry__66} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | Xanadu Patch 9 * Monitor engagement health score and provide a trend analysis. * Monitor risks on a predefined schedule and provide common resolutions. Xanadu Patch 7: Proactively identify service problems, diagnose, test, and resolve customer issues autonomously using Now Assist for TMT AI agent collection. * Summarize service problem cases, generate resolution notes, and create test summaries for service-related issues by using Generative AI. * Determine when the skills for the case summarization and the resolution notes generation are available by adding conditions to the fields on the case record. * Restrict the availability of the case summarization and resolution notes generation skills by user role. * Create a template-driven service problem case summarization based on the case state: new, in progress, or resolved. See [Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=xanadu&ft:locale=en-US) for more information. | [ ]