--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/delta-washingtondc-xanadu Release : - xanadu ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xw bundleId : - delta3xw --- # Combined ITSM Success Dashboard release notes for upgrades from Washington DC to Xanadu # Combined ITSM Success Dashboard release notes for upgrades from Washington DC to Xanadu {#ariaid-title1} * Release version: Xanadu * * Updated June 16, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for ITSM Success Dashboard from Washington DC to Xanadu. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Success Dashboard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Success Dashboard to Xanadu Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmsuccessdashboard-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## New features Between your current release family and Xanadu, new features were introduced for ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__8} | Release | Release notes | |-|-| | Washington DC | [Create an operational success dashboard](https://www.servicenow.com/docs/access?context=create-operational-success-dashboard&family=washingtondc&ft:locale=en-US) : Access real-time monitoring, analysis, and decision-making through ITSM Success Dashboard to enhance the efficiency and effectiveness of your ITSM processes. [ITSM Success Dashboard indicators KPI definitions and formulas](https://www.servicenow.com/docs/access?context=sd-kpi-formulae&family=washingtondc&ft:locale=en-US) : Analyze the KPI metrics of Now Assist for IT Service Management on the Success Dashboard and take actions to improve the performance of the ITSM implementation. [ITSM Success Dashboard Admin console](https://www.servicenow.com/docs/access?context=admin-console-sd&family=washingtondc&ft:locale=en-US) : As an admin, oversee and control the ITSM Success Dashboard, Operational Success, and Benchmarks dashboards. From a single console, you have the ability to activate or update the necessary plugins, modify configuration settings, analyze usage data, and access ServiceNow help. | | Xanadu | * The new Self-solved using AI Search QnA and Self-solved using Now Assist Search QnA KPIs are added to the self-solved deflections. These new contributing indicators assist users to resolve their digital issues using AI Search and the Now LLM Service. * The ITSM Self-solved using Proactive Engagement for DEX indicator is added to self-solve deflection where employees self-solve their digital experience issues by leveraging the proactive issue detection and resolution capability of the ServiceNow® Digital End-user Experience product. * Experience the new KPIs introduced in the On-call dashboard to help track the acknowledged escalations encountered by the users on a daily basis. * Access all the change success score related metrics categorized under the Change Success Score tab in the new Change Management Dashboard. | [ ] ## Changes Between your current release family and Xanadu, some changes were made to existing ITSM Success Dashboard features. {#dfrn3-itsmsuccessdashboard-summary__entry__14} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Removed Between your current release family and Xanadu, some ITSM Success Dashboard features or functionality were removed. {#dfrn3-itsmsuccessdashboard-summary__entry__20} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Deprecations Between your current release family and Xanadu, some ITSM Success Dashboard features or functionality were deprecated. {#dfrn3-itsmsuccessdashboard-summary__entry__26} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). | | Xanadu | Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__38} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__44} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Success Dashboard, such as specific requirements or compliance levels. {#dfrn3-itsmsuccessdashboard-summary__entry__50} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__56} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | * Measure the efficiency and effectiveness of the day-to-day operations for your organization using the Operational Success dashboard. * Track the performance of Now Assist for IT Service Management within your organization's processes with dedicated key performance indicators (KPIs). * Guided and comprehensive Admin experience to get started with Success Dashboard. See [ITSM Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | Experience the new KPIs introduced in the self-solved deflections category of ITSM Success Dashboard to help resolve the digital issues encountered by users on a daily basis. See [ITSM Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&family=xanadu&ft:locale=en-US) for more information. | [ ]