---
sourceDocument: xanadu Combined Product Files
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/delta-washingtondc-xanadu

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - xanadu Combined Product Files

ft:clusterId :

    - delta3xw

bundleId :

    - delta3xw


---

# Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Washington DC to Xanadu

# Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Washington DC to Xanadu {#ariaid-title1}

* Release version: Xanadu
* 
* Updated June 16, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Consolidated page of all release notes for ITSM Predictive Intelligence Workbench from Washington DC to Xanadu.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITSM Predictive Intelligence Workbench release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading ITSM Predictive Intelligence Workbench to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__2}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## New features

Between your current release family and Xanadu, new features were introduced for ITSM Predictive Intelligence Workbench.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__8}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Changes

Between your current release family and Xanadu, some changes were made to existing ITSM Predictive Intelligence Workbench features.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__14}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Removed

Between your current release family and Xanadu, some ITSM Predictive Intelligence Workbench features or functionality were removed.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__20}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Xanadu, some ITSM Predictive Intelligence Workbench features or functionality were deprecated.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__26}

| Release | Release notes |
|-|-|
| Washington DC | Starting with the Washington DC release, the Predictive Intelligence Workbench ITSM content (com.sn_piwb_itsm_content) plugin is being prepared for future deprecation. The plugin will be hidden and no longer activated on new instances but will continue to be supported. Task Intelligence admin console provides the latest experience for this functionality. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. |
| Xanadu | No updates for this release. |
[ ]

## Activation information

Review information on how to activate ITSM Predictive Intelligence Workbench.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__32}

| Release | Release notes |
|-|-|
| Washington DC | ITSM Predictive Intelligence Workbench is a ServiceNow AI Platform feature that is available with activation of the Predictive Intelligence Workbench (com.sn_piwb_ml) plugin. For details, see [Activate ITSM Predictive Intelligence Workbench](https://www.servicenow.com/docs/access?context=itsm-piwb-activation&family=washingtondc&ft:locale=en-US). |
| Xanadu | No updates for this release. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__38}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__44}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for ITSM Predictive Intelligence Workbench, such as specific requirements or compliance levels.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__50}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for ITSM Predictive Intelligence Workbench we have noted them here.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__56}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for ITSM Predictive Intelligence Workbench we have noted them here.  
{#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__62}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]