--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/delta-washingtondc-xanadu Release : - xanadu ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xw bundleId : - delta3xw --- # Combined Insurance claims release notes for upgrades from Washington DC to Xanadu # Combined Insurance claims release notes for upgrades from Washington DC to Xanadu {#ariaid-title1} * Release version: Xanadu * * Updated June 16, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for Insurance claims from Washington DC to Xanadu. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Insurance claims release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Insurance claims to Xanadu Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-insuranceclaims-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## New features Between your current release family and Xanadu, new features were introduced for Insurance claims. {#dfrn3-insuranceclaims-summary__entry__8} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | [Set up new lines of business easily](https://www.servicenow.com/docs/access?context=setting-up-insurance-claims-flow&family=xanadu&ft:locale=en-US) : Leverage the Insurance claims framework to configure a new line of business for one or more incidents. [Customize your claims workflow](https://www.servicenow.com/docs/access?context=claim-incident-configuration-table&family=xanadu&ft:locale=en-US) : Configure which incidents to display for claim intake, depending on the line of business. Define how adjuster tasks are created based on the selected incidents, and enable or disable itemized loss and expenses as part of the flow. [Set up persona-based claims workspaces](https://www.servicenow.com/docs/access?context=insurance-claims-flow-workspace&family=xanadu&ft:locale=en-US) : Set up workspaces for each persona that can be easily customized without requiring code changes. [Refer to the travel insurance example](https://www.servicenow.com/docs/access?context=using-insurance-claims-flow&family=xanadu&ft:locale=en-US) : Refer to the included travel insurance line-of-business example to review the incident intake and resolution workflow. | [ ] ## Changes Between your current release family and Xanadu, some changes were made to existing Insurance claims features. {#dfrn3-insuranceclaims-summary__entry__14} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Removed Between your current release family and Xanadu, some Insurance claims features or functionality were removed. {#dfrn3-insuranceclaims-summary__entry__20} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Deprecations Between your current release family and Xanadu, some Insurance claims features or functionality were deprecated. {#dfrn3-insuranceclaims-summary__entry__26} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Activation information Review information on how to activate Insurance claims. {#dfrn3-insuranceclaims-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | Install Insurance claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__38} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__44} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Insurance claims, such as specific requirements or compliance levels. {#dfrn3-insuranceclaims-summary__entry__50} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__56} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | * Leverage a versatile framework that adapts to any single policy property and casualty (P\&C) claim without creating case types or flows * Set up and configure a comprehensive end-to-end claims workflow with ease * Manage complex claims with multi-adjuster support * Customize persona-based claims workspaces to support specific roles and responsibilities in your team See [Insurance claims](https://www.servicenow.com/docs/access?context=insurance-claims-flow&family=xanadu&ft:locale=en-US) for more information. | [ ]