---
sourceDocument: xanadu Combined Product Files
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/delta-washingtondc-xanadu

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - xanadu Combined Product Files

ft:clusterId :

    - delta3xw

bundleId :

    - delta3xw


---

# Combined EMR Help release notes for upgrades from Washington DC to Xanadu

# Combined EMR Help release notes for upgrades from Washington DC to Xanadu {#ariaid-title1}

* Release version: Xanadu
* 
* Updated June 16, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Consolidated page of all release notes for EMR Help from Washington DC to Xanadu.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family EMR Help release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading EMR Help to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-emrhelp-summary__entry__2}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## New features

Between your current release family and Xanadu, new features were introduced for EMR Help.  
{#dfrn3-emrhelp-summary__entry__8}

| Release | Release notes |
|-|-|
| Washington DC | [Creating requests within your EMR](https://www.servicenow.com/docs/access?context=creating-requests-within-your-emr&family=washingtondc&ft:locale=en-US) :   Create healthcare cases without leaving your EMR system by using the EMR Help portal. |
| Xanadu | No updates for this release. |
[ ]

## Changes

Between your current release family and Xanadu, some changes were made to existing EMR Help features.  
{#dfrn3-emrhelp-summary__entry__14}

| Release | Release notes |
|-|-|
| Washington DC | EMR Help now in Healthcare and Life Sciences Service Management Core :   Starting with the Washington DC release, when you install Healthcare and Life Sciences Service Management Core, EMR Help is installed as well. |
| Xanadu | No updates for this release. |
[ ]

## Removed

Between your current release family and Xanadu, some EMR Help features or functionality were removed.  
{#dfrn3-emrhelp-summary__entry__20}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Xanadu, some EMR Help features or functionality were deprecated.  
{#dfrn3-emrhelp-summary__entry__26}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Activation information

Review information on how to activate EMR Help.  
{#dfrn3-emrhelp-summary__entry__32}

| Release | Release notes |
|-|-|
| Washington DC | Install EMR Help by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). |
| Xanadu | No updates for this release. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for EMR Help we have noted them here.  
{#dfrn3-emrhelp-summary__entry__38}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for EMR Help we have noted them here.  
{#dfrn3-emrhelp-summary__entry__44}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for EMR Help, such as specific requirements or compliance levels.  
{#dfrn3-emrhelp-summary__entry__50}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for EMR Help we have noted them here.  
{#dfrn3-emrhelp-summary__entry__56}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for EMR Help we have noted them here.  
{#dfrn3-emrhelp-summary__entry__62}

| Release | Release notes |
|-|-|
| Washington DC | * nhance clinical efficiency, and improve patient outcomes by creating healthcare cases directly from the EMR to expedite resolution. * View contextual session information at a glance while fulfilling EMR Help requests in Workspace for a more efficient resolution process. * Review a summary of submitted request information without exiting the EMR Help portal. See [EMR Help](https://www.servicenow.com/docs/access?context=emr-exploring&family=washingtondc&ft:locale=en-US) for more information. |
| Xanadu | No updates for this release. |
[ ]