Xanadu Conversational Interfaces

Release: xanadu
ft:locale: English
ft:publication_title: Xanadu Conversational Interfaces
ft:clusterId: convint
bundleId: convint
workflow: Platform

Conversational Interfaces
Conversational Interfaces Console
Exploring Conversational Interfaces Console
Monitoring and managing Conversational Interfaces applications
Channels in Conversational Interfaces
Disable live agent support for a channel
Using Asynchronous Chat in messaging channels
Configure asynchronous chat for the web channel
Installing Conversational Interfaces components
Configuring Conversational Interfaces
General chat settings
Manage LLM virtual agents on the Assistants screen
Add your bot to a portal
Branding your chat client
Create a new user for a branded bot
Set up your Virtual Agent bot's branding
Enable message preview on the chat widget
Enable public access to the chat widget
Configure context variables for storing chat-related information
Live agent chat context variables
Change Virtual Agent and Agent Chat system messages
URL navigation in Conversational Interfaces
Configure URL navigation for chat links
Create a smart link preference
Create chat surveys
Define pre-chat survey configurations
Define post-chat survey configurations
Using pre-chat surveys with context variables for topic discovery
Define topic context intent configurations
Conversational Interfaces Guided Setup
Conversational Interfaces reference
Data management in Conversational Interfaces
Activate table cleaning for Virtual Agent tables
Interaction Insights table
Virtual Agent
Exploring Virtual Agent
Virtual Agent chat widget interface
Quick start for Virtual Agent
Example Asset Refresh Virtual Agent conversation with notifications
Create the Asset Refresh topic in Virtual Agent Designer
Create the Open Incident workflow in the Asset Refresh topic
Create the More Information workflow in the Asset Refresh topic
Create the notification for the Asset Refresh topic
Associate content with the Asset Refresh notification
LLM topic discovery in Virtual Agent
LLM description and instruction guidelines for Virtual Agent topics
Natural Language Understanding (NLU) topic discovery in Virtual Agent
Advantages of natural language models over keywords
Dialog Acts for Virtual Agent
Implement NLU in Virtual Agent
Virtual Agent Lite
Quick start for Virtual Agent Lite
Preview and test ITSM Virtual Agent Lite topics
Duplicate and publish Virtual Agent Lite topics
Agentic conversations in Virtual Agent
Configuring Virtual Agent
Activate Virtual Agent
Installed with Virtual Agent
Virtual Agent roles
Additional plugins for Virtual Agent
Prebuilt Virtual Agent topics, topic blocks, and ServiceNow NLU models
Setting up chat experiences for Virtual Agent users
Working with setup topics
Change text in the Show me everything button
Hide or reveal the Show me everything button
Change the Virtual Agent greeting messages in the Greeting setup topic
Configure a Virtual Agent chat experience
Test chat experiences
Configuring the portable Virtual Agent chat widget
Configure the Portable Virtual Agent chat widget
Add the Portable Virtual Agent Chat Widget to a third-party website
Embed the Virtual Agent chat widget in an external web page (legacy method)
Configure Virtual Agent for a ServiceNow mobile application
Now Mobile notification of unread chat and Virtual Agent messages
View and modify Virtual Agent style templates
Multiple active conversations for Virtual Agent
Set NLU portal consumer context values for multiple active conversations
Set a default NLU context value for multiple active conversations
Activate multiple active conversations in Virtual Agent
Route Virtual Agent NLU notifications through multiple portals
Catalogs for Virtual Agent
Set up Catalog branding
Configuring Virtual Agent notifications
Create Virtual Agent notifications
Create additional recipients for Virtual Agent notifications
Define Virtual Agent notification contents
Configure a delivery channel for Virtual Agent notification
Define Virtual Agent notification actions
Define the Virtual Agent link actions to notification content
Enable Virtual Agent notifications
Create cross-scope access privileges for topic blocks and custom controls
Configure Natural Language Understanding in Virtual Agent
Configure IBM Watson Assistant as the NLU provider for Virtual Agent
Configure Microsoft LUIS as the NLU provider for Virtual Agent
Configure Google Dialogflow ES as the NLU provider for Virtual Agent
Create a service account and private key in Google Dialogflow ES
Generate a Java Keystore (JKS) file and configure security on your ServiceNow instance
Activate the Google Dialogflow ES service and enable it in your instance
Test Virtual Agent with Google Dialogflow ES NLU in Virtual Agent Designer
Enhanced natural language handling of user inputs in NLU topic discovery
Configure enhanced natural language user input handling
Create or modify custom categories
Building and deploying Virtual Agent
Using Virtual Agent Topic Recommendations
Update Topic Recommendations
Quick start for Topic Recommendations
Configure analysis reports for Topic Recommendations
Run a Topic Recommendation analysis
Add recommended topics and intents to Virtual Agent
Link a topic recommendation to an existing Virtual Agent topic
Unlink a topic recommendation from a Virtual Agent topic
Hide a topic recommendation
Troubleshoot issues with Topic Recommendations
Topic Recommendations interface reference
Topic Recommendations settings
Topic Recommendations page
Topic Recommendations cards
Using Issue Auto Resolution
Configure and run an Issue Auto Resolution simulation
Issue Auto Resolution configuration settings
Issue Auto Resolution diagnostic chat
Getting started with Virtual Agent Designer
Designing a Virtual Agent topic
Create a Virtual Agent topic
NLU model mapping in Virtual Agent Designer
Topic mapping to a multilingual NLU model group
Modify NLU utterances and entities for a Virtual Agent topic
Add NLU to an existing keyword topic
Add nodeless NLU entities as input variables to a topic
Branch a Virtual Agent conversation with a Decision utility
Insert a header card in a Static Choice or Dynamic Choice control
Change the application scope in Virtual Agent Designer
Define script variables for a topic
Create a small talk topic
Control topic discovery and visibility
Use system-derived entities in an NLU topic
Migrating NLU/keyword Virtual Agent topics to LLM topics
Migrate NLU topics to LLM topics
NLU to LLM migration log
Duplicate a Virtual Agent topic
Testing LLM topics
Testing NLU/Keyword topics
Train and test your NLU model in Virtual Agent Designer
Automated testing for Virtual Agent topics that use NLU topic discovery
Create an automated test in Virtual Agent Designer
Manage and run automated test cases in Virtual Agent Designer
Handle failures caused by dynamic inputs in user testing of Virtual Agent topics
Debug a Virtual Agent topic
Resolve Natural Language Understanding (NLU) topic discovery issues
NLU topic discovery logic
Publish a Virtual Agent topic
Delete a Virtual Agent topic
Promote or demote LLM topics
Reorder promoted LLM topics in Virtual Agent
Managing conversational subflows
Managing conversational actions
Managing custom skills
Managing AI agents
Exploring other Virtual Agent features
Deploying Virtual Agent topics in other channels
Using link unfurling in Virtual Agent
Configure link unfurling using the Hostname allow list table
Improving the user experience with AI Search
Activate AI Search for Virtual Agent
Create a custom AI Search experience for Virtual Agent conversations
Maximizing code reuse with topic blocks
Create a reusable topic block
Add a reusable topic block to a calling topic or topic block
Maintain reusable topic blocks
Virtual Agent pre-built topic blocks
Using geolocation in Virtual Agent
Customizing Virtual Agent with custom controls
Create a custom control definition
Create a Virtual Agent custom control
Add a custom control to a Virtual Agent topic or topic block
Custom input properties sheet
Secure custom input properties sheet
Custom output properties sheet
Integrating Virtual Agent with Workflow Studio workflows
Add actions or subflows to Virtual Agent topics
Virtual Agent secure password inputs
Workflow Studio scoped application requirements for secure inputs
Test the Action utility
Specify the action workflow timeout
Using Virtual Agent with a live agent
Transferring Virtual Agent conversations to a live agent
Closing Virtual Agent and Agent Chat conversations
Tracking deflections in Virtual Agent using the deflection topic block
Create deflection configurations and patterns
Using Virtual Agent API
Virtual Agent API features
Virtual Agent API features available in Store release 2.0.x
Virtual Agent API features available in Store release 3.0.x
Install the Virtual Agent API
Review the inbound REST endpoint and configure inbound authentication
Configure Message Authentication for inbound communication
Configure the output response REST endpoint and outbound authentication for the Virtual Agent API
Virtual Agent bot-to-bot integration
Closing idle bot-to-bot conversations
Configure multiple provider applications
Transform Virtual Agent API request and response
Enable Now Assist experience in Virtual Agent API
Using Virtual Agent Bot Interconnect in your configuration
Install Virtual Agent Bot Interconnect
Using Google Dialogflow as a secondary bot with Virtual Agent Bot Interconnect
Create a new agent in Google Dialogflow
Create a service account and private key for the Google Dialogflow project
Generate a Java Keystore file from the JSON private key file
Configure connections to Google Dialogflow in your Virtual Agent Bot Interconnect instance
Create a Virtual Agent Bot Interconnect shell topic to call Google Dialogflow topics
Using Microsoft Power Virtual Agents as a secondary bot with Virtual Agent Bot Interconnect
Create a JavaScript function in Microsoft Azure using Visual Studio Code
Locate and copy the Direct Line secret key in Microsoft Power Virtual Agents
Add the Direct Line secret key to your Virtual Agent Bot Interconnect instance
Create a Virtual Agent Bot Interconnect shell topic to call Microsoft Power Virtual Agents topics
Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect
Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode
Enable synchronous mode on the secondary ServiceNow Virtual Agent instance
Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance
Create a connection and credential in Virtual Agent Bot Interconnect
Create a connection and credential in Virtual Agent Bot Interconnect
Create an auth token in the ServiceNow secondary instance
Create a Virtual Agent Bot Interconnect shell topic to call Virtual Agent secondary topics
Enable live agent connection on the primary instance
Debug Virtual Agent Bot Interconnect with a ServiceNow Virtual Agent secondary bot
Localization options for Virtual Agent
Using language detection and dynamic machine translation in Virtual Agent enhanced chat conversations
Using language detection and dynamic machine translation in Virtual Agent NLU and LLM standard chat conversations
Prerequisites for using Dynamic Translation in Virtual Agent
Configure Dynamic Translation service integration credentials
Activate your translation service in Dynamic Translation
Enable Dynamic Translation for languages in Virtual Agent
Enable translation for Now Assist applications
Enable Dynamic Translation for an unsupported language
Specify a fallback language for locale-specific languages and NLU prediction
Localizing Virtual Agent conversations
Enable NLU languages in Virtual Agent settings
Localize Virtual Agent topics that use keyword topic discovery
Localize Virtual Agent topics that use NLU topic discovery
Map a topic to a secondary NLU model
Test topic and NLU model translations
Edit translations for Virtual Agent topics
Request bulk translations for multiple topics
Authoring Virtual Agent conversations for localization
Language support for NLU services
Localization roles for Virtual Agent
Virtual Agent translation tables
Integrating Virtual Agent with other channels
Creating conversational custom chat integrations in Virtual Agent
Create a Virtual Agent conversational custom chat integration configuration
Create a new channel for your custom chat integration
Configure a provider for your custom chat integration
Set up message authentication for your custom chat configuration
Create a channel identifier for your custom chat integration
Map rich controls to the channel in your custom chat integration
Create and configure a scripted REST API for your custom chat integration
Create the action scripts for your custom chat integration
Default input and output rich controls for a custom chat integration
Modify adapter card styles for Virtual Agent
Supported Virtual Agent and Agent Chat features for custom chat integrations
Message delivery order
Virtual Agent action scripts
Set up trusted media domains for secure file upload
Create bot messages
Integrate custom controls
Multi-step responses
Multi-response output controls
Send previous control to client
Implement a skip option
Pass branding to a chat client
Contextual actions for custom chat integrations
Typing indicators
Virtual Agent integration with messaging apps
Redirect user authentication to a Service Portal
Configure the IBM Watson Assistant Chat integration
Configure the IBM Watson Assistant Chat integration for the Assistant V2 API
Account linking in pre-built messaging integrations
Unlink your ServiceNow user account from a messaging application for Virtual Agent conversations
Link your ServiceNow user account to a messaging application for Virtual Agent conversations
Control topic visibility in Virtual Agent messaging channels
Integrating Virtual Agent with enterprise messaging apps
Conversational Integration with Microsoft Teams
Integrating ServiceNow Virtual Agent with Microsoft Teams
Install Conversational Integration with Microsoft Teams
Integrate ServiceNow Virtual Agent with Microsoft Teams
Override Microsoft Teams integration
Manage the ServiceNow Virtual Agent integration with Microsoft Teams
Configure branding for your ServiceNow Virtual Agent bot in Microsoft Teams
Integrating multiple ServiceNow instances with a single Microsoft Teams tenant
Create a Bot in Microsoft Teams
Integrate your Self-configured bot with single Microsoft Teams tenant
Configure Microsoft Teams Message Extension
Integrating Virtual Agent with Microsoft Teams using the self-configured bot
Plugins for Conversational Integration with Microsoft Teams
Integrate your Self-configured bot with Microsoft Teams for GCC
Auto-generate the manifest file for uploading on Microsoft Teams
Upload the manifest package file to publish your bot
Integrating Virtual Agent with Microsoft Teams for GCC-H or DoD
Create a bot in Microsoft Teams for GCC-H or DoD
Integrate your Self-configured bot with Microsoft Teams for GCC-H or DoD
Auto-generate the manifest file and upload it into Microsoft Teams for GCC-H or DoD
Limitations in GCC-H or DoD for Microsoft Teams integration with Virtual Agent
Integrating Now Assist in Virtual Agent with Microsoft Copilot
Setting up the Self-configured bot for using Microsoft Copilot
Now Assist in Virtual Agent conversations with Microsoft Copilot
Create and integrate a self-configured bot for a single tenant page
Configure Virtual Agent settings for Microsoft Teams
Configure link authentication and opening experience in Microsoft Teams
Configuring smart links in Microsoft Teams
Enable Microsoft Teams integration in ServiceNow Protected Platform (SPP)
Now Assist in Virtual Agent conversations with Microsoft Teams
Enable Now Assist in Virtual Agent for Microsoft Teams
Virtual Agent feature support in Microsoft Teams conversations
Pre-link Virtual Agent requesters for integration with Microsoft Teams
Customize auto-linking for Conversational Integration with Microsoft Teams
Configure Microsoft Azure Conditional Access for Microsoft Teams tenant
Configure promoted topics for Conversational Integration with Microsoft Teams
Set up your language preferences for the Virtual Agent integration with Microsoft Teams
Localize the bot messages
Create inbound and outbound Amazon Connect contact flows
Setup Transcript for Amazon Connect
Configure Conversational IVR with Amazon Connect
Enroll user Soft PIN and Device in ServiceNow instance
Setup the Amazon Connect spoke for VA IVR
Sync Agents to setup Live Agent transfer
Configure user authentication for Conversational IVR
Manage bot messages for Conversational IVR
Capture common errors and resolution steps for Microsoft Teams using the Conversational Interfaces Diagnostic Tool
Remove Conversational Integration with Microsoft Teams
Conversational Integration with Slack
Integrating ServiceNow Virtual Agent with Slack
Install the Conversational Integration with Slack
Integrate ServiceNow Virtual Agent with Slack
Override Slack integration
Manage the ServiceNow Virtual Agent integration with Slack
Configure branding for your Virtual Agent bot in Slack
Remove ServiceNow Virtual Agent integration with Slack
Integrating a Self-configured bot with Slack workspace
Create a bot in Slack
Retrieve Self-configured bot details
Integrate ServiceNow instance with Self-configured bot
Manage the self-configured bot integration with Slack
Configure branding for your Self-configured bot
Remove Self-configured bot integration with Slack
Configure Virtual Agent settings for Slack
Now Assist in Virtual Agent with Slack
Enable Now Assist in Virtual Agent for Slack
Virtual Agent features supported in Slack conversations
Virtual Agent Designer user input and bot response controls in Slack
Virtual Agent notifications supported in Slack
Unsupported Virtual Agent features in Slack
Pre-link Virtual Agent requesters before integration with Slack
Configure promoted topics for Conversational Integration with Slack
Conversational Integration with Workplace from Facebook
Integrating Virtual Agent with consumer messaging apps
Conversational SMS Integration with Twilio
Install Conversational SMS Integration with Twilio
Set up the Conversational SMS Integration with Twilio
Using Conversational SMS Integration with Twilio
Configure SMS authentication
Rate limiting policy for SMS Authentication
Conversational Integration with WhatsApp (powered by Twilio)
Configure Conversational Integration with WhatsApp (powered by Twilio)
Install Conversational Integration with WhatsApp (powered by Twilio)
Set up Conversational Integration with WhatsApp (powered by Twilio)
Set the URL navigation for WhatsApp chat
Capturing information from a user in a WhatsApp chat conversation
Closing idle WhatsApp chat conversations
Transfer WhatsApp chat conversations to live agents
Using Conversational Integration with WhatsApp (powered by Twilio)
Create a provider notification
Integrating the WhatsApp messaging app with other applications
Conversational Integration with LINE
Configure Conversational Integration with LINE
Install Conversational Integration with LINE
Set up Conversational Integration with LINE
Capturing information from a user in a LINE chat conversation
Closing idle LINE chat conversations
Transfer LINE chat conversations to live agents
Using Conversational Integration with LINE
Integrating the LINE messaging app with other applications
Remove Conversational Integration with LINE
Conversational Integration with Facebook Messenger
Configure Conversational Integration with Facebook Messenger
Install Conversational Integration with Facebook Messenger
Set up Conversational Integration with Facebook Messenger
Capturing information from a user in a Facebook Messenger chat conversation
Closing idle Facebook Messenger chat conversations
Transfer Facebook Messenger chat conversations to live agents
Using Conversational Integration with Facebook Messenger
Integrating the Facebook Messenger messaging app with other applications
Set up the Virtual Agent integration with Facebook Messenger (Legacy)
Configure the help link for the Virtual Agent Facebook Messenger integration (Legacy)
Remove Conversational Integration with Facebook Messenger
Conversational Integration with Apple Messages for Business
Configure Conversational Integration with Apple Messages for Business
Install Conversational Integration with Apple Messages for Business
Set up the integration on Apple Messages for Business
OAuth setup for Apple Messages for Business
Create a profile parser action for Apple Messages for Business
Complete the Payment Provider Configuration
Remove the integration for Apple Messages for Business
Capturing information from a user in a Apple Messages for Business chat conversation
Transfer Apple Messages for Business chat conversations to live agents
Using Conversational Integration with Apple Messages for Business
Integrating the Conversational Integration with Apple Messages for Business app with other applications
Virtual Agent integration with Voice channels
Conversational IVR with Amazon Connect
Install Conversational IVR with Amazon Connect
Components installed with Conversational IVR with Amazon Connect
Provider properties for Amazon Connect
Configuring your AWS account for use with Conversational IVR
Grant access to an IAM (Identity and Access Management) role
Create an Amazon S3 bucket
Create an Amazon CloudFormation Stack
Configure localization in Conversational IVR with Amazon Connect
Customize keywords in Conversational IVR
Claim a Phone number
Unsupported Virtual Agent features for Conversational IVR
Conversational Integration with Alexa
Configure Conversational Integration with Alexa
Install Conversational Integration with Alexa
Set up Conversational Integration with Alexa
Create an Alexa skill
Configure an Alexa skill
Build an Alexa skill model
Get the Alexa skill ID
Test an Alexa skill on the developer console
Test a skill on the Alexa mobile app
Test a skill on the Alexa Echo or Echo Show screen device
Supported Alexa intents
Create a provider channel identity record for Alexa
Set up message authentication for Alexa
Account linking with Alexa
Configure your Alexa account
Link Alexa events using the macOS Terminal
Link your account using the Alexa app
Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience
Contextual actions for Alexa
Closing idle Alexa chat conversations
Conversational Integration with Google Assistant
Analyzing Virtual Agent performance
Conversational Analytics dashboard in Platform Analytics experience
Exploring the Conversational Analytics dashboard
Setting up the Conversational Analytics dashboard
Install Conversational Analytics Dashboard
Create custom events to monitor
Create custom override definitions
Formula override example
Using the Conversational Analytics Dashboard
Set the date range of the data
Overview tab
Usage tab
Conversations tab
Conversation transcript template
Use filters in the Conversation tab
Users tab
Use filters in the Users tab
Topics tab
Spokes
Category
Topics details
NLU Prediction tab
Modify models
User Search Metrics tab
Custom Events tab
Funnels tab
Issue auto-resolution tab
Conversational Analytics dashboard reference
Conversational Analytics dashboard roles
System parameter configuration
Legacy - Conversational Analytics Dashboard
Legacy - Exploring the Conversational Analytics Dashboard
Trying out the dashboard
Legacy - Setting up the Conversational Analytics Dashboard
Legacy - Install Conversational Analytics Dashboard
Legacy - Create custom events to monitor
Legacy - Create custom override definitions
Legacy - Formula override example
Legacy - Using the Conversational Analytics Dashboard
Legacy - Set the date range of the data
Legacy - Overview tab
Edit the Overview page
Legacy - Usage tab
Legacy - Conversations tab
Legacy - Use filters in the Conversation tab
Legacy - Conversation transcript template
Legacy - Users tab
Legacy - User Details page
Legacy - Use filters in the Users tab
Topics tab
Legacy - Topic categories
Legacy - Topics details
Legacy - Spokes
Legacy - Natural Language Understanding of Virtual Agent responses
Legacy - Modify models
Legacy - Using user search metrics with Virtual Agent
Legacy - Custom Events tab
Funnels tab
Legacy - Create and manage funnels
Legacy - Filter options in funnels
Legacy - Issue auto-resolution tab
Legacy - Conversational Analytics dashboard reference
Legacy - Conversational Analytics dashboard roles
Legacy - System parameter configuration
Virtual Agent reference
Virtual Agent Designer interface reference
Virtual Agent Designer home page
Virtual Agent Designer legacy topic cards page
Virtual Agent Designer All pre-built topics page
Create a topic form
Topic Properties tab
Topic Flow tab
Topic NLU Intent tab
Topic Languages tab
Virtual Agent Designer controls
Virtual Agent Designer user input controls
Input Collector user input control
Text user input control
Static Choice user input control
Grouped Choice user input control
Dynamic Choice user input control
Boolean user input control
Date Time user input control
File Picker user input control
Carousel user input control
Secure Text user input control
Virtual Agent Designer bot responses
Text bot response control
LLM Text bot response control
Image bot response control
Link bot response control
HTML bot response control
Multi-response bot response control
Script bot response control
Card bot response control
Table bot response control
Video bot response control
Virtual Agent Designer utilities
Lookup utility
Script Action utility
Record Action utility
Decision utility
Topic Block utility
Custom control utility
Action utility
Deflection utility
Diagnostic Topic Executor utility
Geolocation utility
Multi File Upload utility
Pause utility
Virtual Agent Designer capabilities
Virtual Agent technical reference
Domain separation and Virtual Agent
Associate a domain ID with a chat portal
Virtual Agent interaction records
Virtual Agent scripts
Input data types in Virtual Agent topics
NLU system entities
Virtual Agent URL parameters
Latency feedback in Virtual Agent
Now Assist in Virtual Agent
Exploring Now Assist in Virtual Agent
LLM assistants
Now Assist in Virtual Agent domain separation
Configuring Now Assist in Virtual Agent
Create an assistant
Assign Now Assist skills to an assistant
Display your assistant on a portal or channel
Add information sources to an assistant
Brand an assistant
Manage an assistant chat experience
Review assistant settings
Portal prerequisites for enhanced chat
Mobile app prerequisites for enhanced chat
Set up your Now Assist in Virtual Agent branding
Configure Now Assist in Conversational Catalog Request
Turn on the subflows and actions skill
Customize citation message
Theming for Now Assist in Virtual Agent enhanced chat
Using Now Assist in Virtual Agent
Standard chat
Enhanced chat
Proactive triggers and Virtual Agent notifications in enhanced chat
Chat streaming responses
Mid-topic switching during Now Assist in Virtual Agent conversations
Upload documents in Now Assist in Virtual Agent
Small talk in conversations
Suggested actions
Integrating Now Assist in Virtual Agent with Microsoft Teams
Analyzing Now Assist in Virtual Agent
Understanding conversation deflection rate
Now Assist in Virtual Agent reference
Now Assist in Virtual Agent system properties
Agent Chat
Explore
Agent Whisper
Chat surveys
Chat transcript downloads for requesters
Profanity Filter for Agent Chat overview
Sensitive Data Handler
Dynamic Translation for Agent Chat overview
Agent-Initiated Messaging Interface
Configure
Setting up Agent Chat
Configuring Agent-Initiated Messaging Interface
Install Agent-Initiated Messaging Interface
Set up Agent-Initiated Messaging Interface for a messaging channel
Associate user profiles with agent-initiated messages
Validate recipient IDs for agent-initiated messages
Determine whether messaging channels are available for agent-initiated messages
Components installed with Agent-Initiated Messaging Interface
Messaging channels for Agent-Initiated Messaging Interface
Associating user profiles on messaging interactions
Controlling idle live chat sessions
Controlling the browser experience for chat guest sessions
Configuring quick actions
Sending missed chat activity emails
Configuring Sensitive Data Handler
Configuring Profanity Filter
Configuring Dynamic Translation for Agent Chat
Setting up conversation history
Use
Reference
Sidebar
Explore
Activity stream in Sidebar
Participant suggestions in Sidebar
Configure
Installing Sidebar
Setting up Sidebar
Integrating Sidebar and activity stream
Adding the Discuss button
Adding the Discuss button for non-task tables
Configuring Sidebar member query
Sidebar and Microsoft Teams
Integrate Sidebar and Microsoft Teams
Enable or configure the Microsoft Teams integration
Manage Microsoft Teams permissions
Use
Reference
Domain separation and Sidebar
Additional resources for Conversational Interfaces
Conversational Interfaces Diagnostic Tool
Exploring Conversational Interfaces Diagnostic Tool
Using the Conversational Interfaces Diagnostic Tool
Diagnose Conversational Interfaces errors
Diagnose Microsoft Teams configuration issues
Diagnose Advanced Work Assignment configuration issues

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