---
sourceDocument: Xanadu Account Lifecycle Events
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/acct-lifecycle-events

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Account Lifecycle Events

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Customer success roles

# Customer success roles {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

Roles added with Account Lifecycle Events.
{#account-lifecycle-success-roles__table_bhl_hlg_dcc__entry__3}

| Role title | Description | Contains roles |
|-|-|-|
| sn_ti_core.delete | Role for delete access on records of Technology case table and ALE choice |   |
| sn_ti_core.admin | Admin access on records of Technology case table and ALE choice. |   |
| sn_acct_lc.ale_success_viewer | The success viewer role provides authorized users the ability to view engagements, objectives, outcomes, initiatives, internal plays, success cases, touchpoints, and any related tasks within customer success. |   |
| sn_acct_lc.ale_success_agent | Allows read, create, and update access to engagements, objectives, outcomes, initiatives, internal plays, success cases, touchpoints and any related tasks within customer success. |   |
| sn_acct_lc.success_play_admin | Allows create, update and delete access to workflow definition records as well as read, write and update access for entities within customer success. |   |
| sn_acct_lc.ale_success_customer | Customer role to interact with customer success team members from the provider organization. |   |
| sn_acct_lc.engagement_admin | Admin access to the Engagement (sn_acct_lc_engagement) table. | * sn_acct_lc.engagement_write * sn_acct_lc.engagement_delete * sn_acct_lc.engagement_read {#account-lifecycle-success-roles__ul_bkx_tmg_dcc} |
| sn_acct_lc.success_objective_admin | Admin access to Success Objective (sn_acct_lc_success_objective) table. | * sn_acct_lc.success_objective_write * sn_acct_lc.success_objective_delete * sn_acct_lc.success_objective_read {#account-lifecycle-success-roles__ul_f5b_ymg_dcc} |
| sn_acct_lc.success_outcome_admin | Admin access to Success Outcome (sn_acct_lc_success_outcome) table. | * sn_acct_lc.success_outcome_write * sn_acct_lc.success_outcome_delete * sn_acct_lc.success_outcome_read {#account-lifecycle-success-roles__ul_cdt_2ng_dcc} |
| sn_acct_lc.success_initiative_admin | Admin access to Success Initiative (sn_acct_lc_success_initiative) table. | * sn_acct_lc.success_initiative_write * sn_acct_lc.success_initiative_delete * sn_acct_lc.success_initiative_read {#account-lifecycle-success-roles__ul_lm4_f4g_dcc} |
| sn_acct_lc.success_case_admin | Admin access to Success Case (sn_acct_lc_success_case) table. | * sn_acct_lc.success_case_write * sn_acct_lc.success_case_delete * sn_acct_lc.success_case_read {#account-lifecycle-success-roles__ul_lwl_k4g_dcc} |
| sn_acct_lc.touchpoint_admin | Admin access to Touchpoint (sn_acct_lc_touchpoint) table. | * sn_acct_lc.touchpoint_write * sn_acct_lc.touchpoint_delete * sn_acct_lc.touchpoint_read {#account-lifecycle-success-roles__ul_exl_n4g_dcc} |
| sn_acct_lc.success_task_admin | Admin access to Success Task (sn_acct_lc_success_task) table. | * sn_acct_lc.success_task_write * sn_acct_lc.success_task_delete * sn_acct_lc.success_task_read {#account-lifecycle-success-roles__ul_bwl_p4g_dcc} |
| sn_acct_lc.internal_play_admin | Admin access to Internal Play (sn_acct_lc.internal_play) table. | * sn_acct_lc.internal_play_write * sn_acct_lc.internal_play_delete * sn_acct_lc.internal_play_read {#account-lifecycle-success-roles__ul_rkc_s4g_dcc} |
| sn_acct_lc.internal_play_task_admin | Admin access to Internal Play Task (sn_acct_lc.internal_play_task) table. | * sn_acct_lc.internal_play_task_write * sn_acct_lc.internal_play_task_delete * sn_acct_lc.internal_play_task_read {#account-lifecycle-success-roles__ul_kzm_w4g_dcc} |
| sn_acct_lc.risk_signal_issue_admin | Admin access to the risk signal (sn_acct_lc.risk_signal_issue) table. | * sn_acct_lc.risk_signal_issue_write * sn_acct_lc.risk_signal_issue_delete * sn_acct_lc.risk_signal_issue_read {#account-lifecycle-success-roles__ul_mws_z4g_dcc} |
| sn_acct_lc.definition_record_admin | Admin access to the ALE Definition Record (sn_acct_lc_definition_record) table. | * sn_acct_lc.definition_record_write * sn_acct_lc.definition_record_delete * sn_acct_lc.definition_record_read {#account-lifecycle-success-roles__ul_o3x_ppg_dcc} |
| sn_acct_lc.success_launcher_notifier_admin | Admin access to the Success Launcher Notifier (sn_acct_lc_success_launcher_notifier) table. | * sn_acct_lc.success_launcher_notifier_write * sn_acct_lc.success_launcher_notifier_delete * sn_acct_lc.success_launcher_notifier_read {#account-lifecycle-success-roles__ul_vpc_ftg_dcc} |
| sn_acct_lc.risk_signal_solution_admin | Admin access for the Risk issue solution (sn_acct_lc_risk_signal_solution_relationship) table. | * sn_acct_lc.risk_signal_solution_write * sn_acct_lc.risk_signal_solution_delete * sn_acct_lc.risk_signal_solution_read {#account-lifecycle-success-roles__ul_d1s_ktg_dcc} |
| sn_acct_lc.squad_member_admin | Admin access to the Squad Member (sn_acct_lc_squad_member) table. | * sn_acct_lc.squad_member_write * sn_acct_lc.squad_member_delete * sn_acct_lc.squad_member_read {#account-lifecycle-success-roles__ul_xqn_ntg_dcc} |
| sn_acct_lc.engagement_contract_admin | Admin access to the Engagement contract (sn_acct_lc_engagement_contract_relationship) table. | * sn_acct_lc.engagement_contract_write * sn_acct_lc.engagement_contract_delete * sn_acct_lc.engagement_contract_read {#account-lifecycle-success-roles__ul_oj2_qtg_dcc} |
| sn_ti_core_ale_choice | Read/Report View | Provides read and report view access to sn_ti_core_read role |
| sn_ti_core_ale_choice | Create/Write | Provides create and write access to sn_ti_core_write role |
| sn_ti_core_ale_choice | Delete | Provides delete access to sn_ti_core_delete role |
| sn_acct_lc_engagement | Delete | Provides delete access to sn_acct_lc.engagement_delete role |
| sn_acct_lc_success_objective | Read/Report View | Provides read and report view access to sn_acct_lc.success_objective_read role |
| sn_acct_lc_success_objective | Create/Write | Provides create and write access to sn_acct_lc.success_objective_write role |
| sn_acct_lc_success_objective | Delete | Provides delete access to sn_acct_lc.success_objective_delete role |
| sn_acct_lc_success_outcome | Read/Report View | Provides read and report view access to sn_acct_lc.success_outcome_read role |
| sn_acct_lc_success_outcome | Create/Write | Provides create and write access to sn_acct_lc.success_outcome_write role |
| sn_acct_lc_success_outcome | Delete | Provides delete access to sn_acct_lc.success_outcome_delete role |
| sn_acct_lc_success_initiative | Read/Report View | Provides read and report view access to sn_acct_lc.success_initiative_read role |
| sn_acct_lc_success_initiative | Create/Write | Provides create and write access to sn_acct_lc.success_initiative_write role |
| sn_acct_lc_success_initiative | Delete | Provides delete access to sn_acct_lc.success_initiative_delete role |
| sn_acct_lc_success_case | Read/Report View | Provides read and report view access to sn_acct_lc.success_case_read role |
| sn_acct_lc_success_case | Create/Write | Provides create and write access to sn_acct_lc.success_case_write role |
| sn_acct_lc_success_case | Delete | Provides delete access to sn_acct_lc.success_case_delete role |
| sn_acct_lc_touchpoint | Read/Report View | Provides read and report view access to sn_acct_lc.touchpoint_read role |
| sn_acct_lc_touchpoint | Create/Write | Provides create and write access to sn_acct_lc.touchpoint_write role |
| sn_acct_lc_touchpoint | Delete | Provides delete access to sn_acct_lc.touchpoint_delete role |
| sn_acct_lc_success_task | Read/Report View | Provides read and report view access to sn_acct_lc.success_task_read role |
| sn_acct_lc_success_task | Create/Write | Provides create and write access to sn_acct_lc.success_task_write role |
| sn_acct_lc_success_task | Delete | Provides delete access to sn_acct_lc.success_task_delete role |
| sn_acct_lc_internal_play | Read/Report View | Provides read and report view access to sn_acct_lc.internal_play_read role |
| sn_acct_lc_internal_play | Create/Write | Provides create and write access to sn_acct_lc.internal_play_write role |
| sn_acct_lc_internal_play | Delete | Provides delete access to sn_acct_lc.internal_play_delete role |
| sn_acct_lc_internal_play_task | Read/Report View | Provides read and report view access to sn_acct_lc.internal_play_task_read role |
| sn_acct_lc_internal_play_task | Create/Write | Provides create and write access to sn_acct_lc.internal_play_task_write role |
| sn_acct_lc_internal_play_task | Delete | Provides delete access to sn_acct_lc.internal_play_task_delete role |
| sn_acct_lc_risk_signal_issue | Read/Report View | Provides read and report view access to sn_acct_lc.risk_signal_issue_read role |
| sn_acct_lc_risk_signal_issue | Create/Write | Provides create and write access to sn_acct_lc.risk_signal_issue_write role |
| sn_acct_lc_risk_signal_issue | Delete | Provides delete access to sn_acct_lc.risk_signal_issue_delete role |
| sn_acct_lc_definition_record | Read/Report View | Provides read and report view access to sn_acct_lc.definition_record_read role |
| sn_acct_lc_definition_record | Create/Write | Provides create and write access to sn_acct_lc.definition_record_write role |
| sn_acct_lc_definition_record | Delete | Provides delete access to sn_acct_lc.definition_record_delete role |
| sn_acct_lc_success_launcher_notifier | Read/Report View | Provides read and report view access to sn_acct_lc.success_launcher_notifier_read role |
| sn_acct_lc_success_launcher_notifier | Create/Write | Provides create and write access to sn_acct_lc.success_launcher_notifier_write role |
| sn_acct_lc_success_launcher_notifier | Delete | Provides delete access to sn_acct_lc.success_launcher_notifier_delete role |
| sn_acct_lc_engagement_contract_relationship | Read/Report View | Provides read and report view access to sn_acct_lc.engagement_contract_relationship_read role |
| sn_acct_lc_engagement_contract_relationship | Create/Write | Provides create and write access to sn_acct_lc.engagement_contract_relationship_write role |
| sn_acct_lc_engagement_contract_relationship | Delete | Provides delete access to sn_acct_lc.engagement_contract_relationship_delete role |
| sn_acct_lc_squad_member | Read/Report View | Provides read and report view access to sn_acct_lc.squad_member_read role |
| sn_acct_lc_squad_member | Create/Write | Provides create and write access to sn_acct_lc.squad_member_write role |
| sn_acct_lc_squad_member | Delete | Provides delete access to sn_acct_lc.squad_member_delete role |
| sn_acct_lc_risk_signal_solution_relationship | Read/Report View | Provides read and report view access to risk_signal_solution_relationship_read role |
| sn_acct_lc_risk_signal_solution_relationship | Create/Write | Provides create and write access to risk_signal_solution_relationship_write role |
| sn_acct_lc_risk_signal_solution_relationship | Delete | Provides delete access to risk_signal_solution_relationship_delete role |
| sn_acct_lc_data_validation_assist | create | Allow create access on records in sn_acct_lc_data_validation_assist, for users with role sn_acct_lc.data_validation_assist_create |
| sn_acct_lc_data_validation_assist | read | Allow read access on records in sn_acct_lc_data_validation_assist, for users with role sn_acct_lc.data_validation_assist_read |
| sn_acct_lc_data_validation_assist | report_view | Allow report_view access on records in sn_acct_lc_data_validation_assist, for users with role sn_acct_lc.data_validation_assist_read |
| sn_acct_lc_data_validation_assist | delete | Allow write access on records in sn_acct_lc_data_validation_assist, for users with role sn_acct_lc.data_validation_assist_admin |
| sn_acct_lc_data_validation_assist | write | Allow write access on records in sn_acct_lc_data_validation_assist, for users with role sn_acct_lc.data_validation_assist_write |
| sn_acct_lc_onb_case.days_remaining | read | Allow read for days_remaining in sn_acct_lc_onb_case, for users with roles (sn_customerservice.customer, sn_acct_lc.agent). |
| sn_acct_lc_onb_case.go_live_date | read | Allow read for go_live_date in sn_acct_lc_onb_case, for users with roles (sn_acct_lc.agent, sn_customerservice.customer). |
| sn_acct_lc_onb_case.products | read | Allow read for products in sn_acct_lc_onb_case, for users with roles (sn_customerservice.customer, sn_acct_lc.agent). |
| sn_acct_lc_onb_case.stage | read | Allow read for stage in sn_acct_lc_onb_case, for users with roles (sn_customerservice.customer, sn_acct_lc.agent). |
| sn_ti_core_task.due_date | read | Allow read for due_date in sn_ti_core_task, for users with roles (sn_customerservice.customer, sn_ti_core.read). |
| sn_ti_core_task.days_remaining | read | Allow read for days_remaining in sn_ti_core_task, for users with roles (sn_ti_core.read, sn_customerservice.customer). |
| sn_ti_core_task.progress | read | Allow read for progress in sn_ti_core_task, for users with roles (sn_customerservice.customer, sn_ti_core.read). |
| sn_ti_core_task.company | read | Allow read for company in sn_ti_core_task, for users with roles (sn_customerservice.customer, sn_ti_core.read). |
| sn_ti_core_task.priority | read | Allow read for priority in sn_ti_core_task, for users with roles (sn_customerservice.customer, sn_ti_core.read). |
| import_builder | create | Allow create access on records in import_builder, for users with role import_builder_create. |
| import_builder | write | Allow write access on records in import_builder, for users with role import_builder_write. |
| import_builder | read | Allow read access on records in import_builder, for users with role import_builder_read. |
| sn_acct_lc.agent | This is the onboarding agent role that includes permissions to access Account Lifecycle Events tables and plugins. | * sn_acct_lc.ale_success_viewer * sn_acct_lc.risk_signal_issue_write * sn_acct_lc.risk_signal_solution_write * sn_acct_lc.squad_member_write {#account-lifecycle-success-roles__ul_kcp_55g_dcc} |
[ ]

{#account-lifecycle-success-roles__table_bhl_hlg_dcc}