---
sourceDocument: Xanadu Account Lifecycle Events
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/acct-lifecycle-events

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Account Lifecycle Events

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Customer success flows

# Customer success flows {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

This section includes the customer success flows.
{#account-lifecycle-success-flows__table_r54_phh_dcc__entry__2}

| Flow | Description |
|-|-|
|   |   |
| Ale Execute Flow and Send Notification | Parent flow that triggers the customer's subflow and send a notification. |
| Ale Execute Flow Action | Action that contains the script to trigger the subflow. |
| Advisory Session: Optimize Architecture | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Advisory Session: Strategy Assessment | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| ALE Attach Knowledge article - Service Bridge | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Assessment: Quarterly NPS Survey and Review | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Create Risk Signal and Issue record | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Customer Experience Digital Transformation -Standard | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Customer Experience Digital Transformation Objective | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Decommission Legacy Costs | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Decommission Legacy Costs Objective | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Enable Business Velocity | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Get to Green play | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Internal Partner Implementation Review | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Product Implementation Reviews and Recommendations | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Product Proof of Concept | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Responsible Contact | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Scheduled a Follow-Up | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
| Setup next Quarterly Business Review | Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions. |
[ ]

{#account-lifecycle-success-flows__table_r54_phh_dcc}