---
sourceDocument: Xanadu Account Lifecycle Events
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/acct-lifecycle-events

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Account Lifecycle Events

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Activate Account Lifecycle Events

# Activate Account Lifecycle Events {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Account Lifecycle Events (com.sn_acct_lc) plugin is available as a separate subscription. This plugin activates related plugins, if they aren't already active.

## Before you begin

Role required: sn_customerservice.customer_admin

## About this task

The Account Lifecycle Events plugin activates these related plugins, if they aren't already active.
{#account-lifecycle-activate__table_f4r_m5k_1yb__entry__2}

| Plugin | Description |
|-|-|
| Technology core \[com.sn_ti_core\] | Technology industry vertical Customer Service Management extensions. |
| Customer Service \[com.sn_customerservice\] | Automate your processes and give service agents visibility into the customer systems and tools that they require to deliver proactive services to your customers. |
| Customer Service Install Base Management \[com.snc.install_base\] | Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning. |
| Playbook Experience Core \[com.glide.playbook_experience.config\] | Enables you to customize the default Playbook user experience to create your desired business process workflow. |
| Playbooks for Customer Service Management \[com.sn_csm_playbook\] | Guides customer service agents through the various tasks to resolve customer issues, and visualizes the entire lifecycle ​across diverse and siloed processes​. |
| Customer Service Case Types \[com.snc.csm_case_types\] | Activating this plugin enables the system administrator to create and manage case types. |
| Record Related Items Connected \[com.snc.sn_record_related_items_connected\] | Enables record related items. |
| Guided Decisions Experience \[com.snc.guided_decisions_playbook_experience\] | Enables activity types, definitions, and UI components for the display of guided decisions in a playbook on Workspace. |
[Table 1. Plugins for Account Lifecycle Events]

{#account-lifecycle-activate__table_f4r_m5k_1yb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you can't find a plugin, you might have to request it from ServiceNow personnel.
3. Select Install, and then in the Activate Plugin dialog box, select Activate.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, you must be in the global domain. Otherwise, the following error appears:

       Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>

   .

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