Activate other Service Management applications

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Activate other Service Management applications

    After activating the Service Management Core plugin in your ServiceNow instance, you can enable additional Service Management (SM) applications such as Field Service Management and Facilities Service Management. These applications extend your service capabilities and can be integrated into the Service Management Portal using their respective CMS portal plugins.

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    Available Service Management Applications and Portals

    • Facilities Service Management (Plugin ID: com.snc.facilities.core): Manages facilities requests and allows users to report and track issues by location on a floor plan. Note that this plugin is being prepared for future deprecation and will be hidden on new instances but remains supported until then. Activation on production instances may require a separate license—contact ServiceNow for specifics.
    • Facilities Service Management CMS Portal (com.snc.facilities.core.cms): Displays Facilities Service Automation in the Service Management portal. Licensing may apply.
    • Field Service Management (com.snc.workmanagement): Supports scheduling and management of on-location work. Additional licensing may be required in production.
    • Field Service Management CMS Portal (com.snc.workmanagement.cms): Displays the Work Management application on the Service Management portal. Licensing may be required.
    • HR Service Delivery: Core (com.snc.hr.core): Provides the foundational data and security model for HR systems.
    • HR Service Delivery: Core CMS Portal (com.snc.hr.core.cms): Integrates the HR Service Automation application into the Service Management portal. Production activation may require licensing.
    • Finance, Legal, and Marketing Service Management: These applications and their CMS portals are deprecated as of February 1, 2023, and should no longer be activated on new instances. Licensing and support considerations apply for existing instances.

    Key Considerations for Activation

    • Activation of these plugins on production instances often requires separate licensing; always consult ServiceNow to confirm licensing requirements before enabling.
    • Some applications, like Facilities Service Management, are being phased out in favor of newer solutions like Workplace Service Delivery.
    • CMS portal plugins enable the respective SM applications to be visible and accessible through the Service Management Portal, enhancing user experience.

    After the Service Management Core plugin has been activated, you can activate other SM applications, such as Field Service management and facilities service management. You can also activate CMS portals for each of these SM applications to add them to the Service Management Portal.

    Table 1. Other SM plugins to activate
    Plugin ID Description
    Facilities Service Management com.snc.facilities.core

    Manages facilities requests and enables users to report and track requests by their location on a floor plan. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

    Facilities Service Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported until deprecation. Workplace Service Delivery provides the latest experience for this functionality. For details, see the KB0867184 Deprecation Process article in the Now Support knowledge base.
    Facilities Service Management CMS Portal com.snc.facilities.core.cms Displays the Facilities Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Field Service Management com.snc.work_management Provides support for scheduling and managing on location work.
    Field Service Management CMS Portal com.snc.work_management.cms Displays the Work Management SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Finance Service Management com.snc.finance_service_automation Deprecated Feb 1, 2023.
    Finance Service Management CMS Portal com.snc.finance_service_automation.cms Displays the Finance Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    HR Service Delivery: Core com.snc.hr.core Provides a basic data and security model for HR systems.
    HR Service Delivery: Core CMS Portal com.snc.hr.core.cms Displays the Human Resources Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Legal Service Management com.snc.legal_service_automation Deprecated Feb 1, 2023.
    Legal Service Management CMS Portal com.snc.legal_service_automation.cms Displays the Legal Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Marketing Service Management com.snc.marketing_service_automation Deprecated Feb 1, 2023.
    Marketing Service Management CMS Portal com.snc.marketing_service_automation.cms Displays the Marketing Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.