Accelerator catalog

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 4 minutes to read

    • This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, and Technical sub-catalogs.

    Accelerators available in each package

    Accelerator outputs and formats have common standardized features, but may differ from package to package. Not all Accelerators are available for each package. The Accelerators and available feature levels are denoted by these symbols:
    • ✓ = Common standardized feature set
    • Green check mark icon = Includes unique accelerator-specific features
    • Blue plus sign icon = Includes additional unique accelerator-specific features
    Note:
    U.S. Public Sector (USPS) customers: As part of ServiceNow’s mission to continually deliver the best customer experience and as part of the evolution of the Impact packages, certain Impact deliverables, Impact Accelerators, or other Impact components require supplemental terms and conditions because of the manner in which they operate. The US Public Sector Accelerator provides U.S. Public Sector customers an option to leverage aspects of these Accelerators without the need to accept the supplemental terms and/or in scenarios in which an environment may have serviceability restrictions.

    Accelerators that offer USPS specific versions for the respective packages are indicated with ** in the table.

    Consumption model

    According to your Impact package, Guided, Advanced, or Total, you may consume a fixed number of Accelerators simultaneously.

    Table 1. Total concurrent Accelerators per Impact package and sub-catalog
    Package Total concurrent Accelerators Concurrent consumption per sub-category
    Strategy Architecture Technical
    Total Six Two Two Two
    Advanced Three One One One
    Guided One at a time across one catalog
    Note:
    Refer to the Impact releases page to access the current release notes to identify the most recently added or updated Accelerators.

    Architecture Accelerators

    Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.

    Table 2. Accelerator and supported Impact package
    Accelerator Guided package Advanced package Total package
    Architecture Blueprint ✓ Green check mark icon
    Artificial Intelligence Readiness Assessment ✓ ✓
    Common Service Data Model (CSDM) Assessment-Application Services (Crawl) - Advanced ✓
    Common Service Data Model (CSDM) Assessment– Total ✓
    Common Service Data Model (CSDM) Assessment - Foundation Data - Advanced ✓
    Data Management and Governance ✓ ✓
    Design Review​ ✓ Green check mark icon
    Health Assessment ✓ Green check mark icon Blue plus sign icon
    Integration Strategy ✓ Green check mark icon
    Multi-instance Topologies ✓ ✓
    Technical Governance ✓ ✓
    UX Design: Employee Center ✓ ✓
    UX Review: Employee Center ✓ ✓

    Strategy Accelerators

    Use Strategy Accelerators to go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to maintain business performance and drive success.

    Table 3. Accelerator and supported Impact package
    Accelerator Guided package Advanced package Total package
    Adoption Accelerator​ ✓ ✓
    Center of Excellence & Innovation Design​ ✓ Green check mark icon
    Center of Excellence and Innovation Maturity Assessment Accelerator ✓ ✓
    Certification Exam Preparation Accelerator ✓ ✓
    Champion Engagement ✓ Green check mark icon
    Citizen Development Program Design ✓ ✓
    Customer Service Management Product Maturity Assessment ✓ ✓
    Develop Partner Strategy​ ✓ Green check mark icon
    HRSD Maturity Assessment ✓ ✓
    ITSM Maturity Assessment ✓ ✓
    On-Demand Value Report ✓ Green check mark icon Green check mark icon
    Portfolio Governance​ ✓ ✓
    Project Portfolio Management Maturity Assessment ✓ ✓
    ServiceNow Governance ✓
    Staffing and Roles Review​ ✓ Green check mark icon
    Strategy Governance​ ✓ ✓
    Success Readiness Assessment (SRA) ✓ ✓
    Training Strategy Assessment ✓ ✓
    Vision & Strategy​ ✓ Green check mark icon

    Technical Accelerators

    Technical Accelerators accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. The Accelerators are delivered by the Impact Squad and technical consultants, as necessary.

    Table 4. Accelerator and supported Impact package
    Accelerator Guided package Advanced package Total package
    Access to Experts ✓ ✓
    Expert Connect​ ✓ ✓
    Introduction to Instance Observer-Guided ✓
    Jumpstart Your AI Search ** ✓ ✓ ✓
    Jumpstart Your App Engine ** ✓ ✓ ✓
    Jumpstart Your Automated Testing ** ✓ ✓ ✓
    Jumpstart Your CMDB ✓ ✓ ✓
    Jumpstart Your Employee Center ** ✓ ✓ ✓
    Jumpstart Your Generative AI ✓ ✓ ✓
    Jumpstart Your Migration of Platform Analytics ✓ ✓ ✓
    Jumpstart Your Multi-lingual Virtual Agent** ✓ ✓ ✓
    Jumpstart Your Natural Language Understanding ✓ ✓ ✓
    Jumpstart Your Platform Analytics ✓ ✓ ✓
    Jumpstart Your Predictive Intelligence ✓ ✓
    Jumpstart your Service Operations Workspace** ✓ ✓ ✓
    Jumpstart Your ServiceNow AI Journey ✓
    Jumpstart Your Strategic Portfolio Management – Planning Workspace ✓ ✓ ✓
    Jumpstart Your Success Dashboard ** ✓ ✓ ✓
    Jumpstart Your Task Intelligence ✓ ✓ ✓
    Jumpstart Your Upgrade​** ✓ ✓ ✓
    Jumpstart Your Virtual Agent**​ ✓ ✓ ✓
    TuneUp Your AI Search ✓ ✓
    TuneUp Your CMDB​ ✓ ✓ ✓
    TuneUp Your Hardware Asset Management ✓ ✓ ✓
    TuneUp Your IT Asset Management ✓ ✓ ✓
    Tuneup Your ITOM Discovery ✓ ✓ ✓
    TuneUp Your Platform Analytics ✓ ✓ ✓
    TuneUp Your Software Asset Management ✓ ✓ ✓
    TuneUp Your Security​ ✓ ✓ ✓
    TuneUp Your Virtual Agent - Assessment ✓ ✓
    TuneUp Your Virtual Agent – NLU (Natural Language Understanding) ✓ ✓
    TuneUp Your Virtual Agent – Performance Monitoring ✓ ✓
    TuneUp Your Virtual Agent – UX (User Experience) ✓ ✓ ✓